Director, Software Engineering

JOB TITLE: Director, Software Engineering

EMPLOYER: AssistRx

DEPARTMENT: Development

REPORTS TO: VP, Software Development

EFFECTIVE DATE: 1/1/2019 

REVIEWED / REVISED DATE: 06/19/2024

 SUMMARY: A technology solutions firm based in Orlando, Florida; AssistRx focuses on connecting pharmaceutical and biotech manufacturers together with their prescribers, patients and providers. iAssist℠, AssistRx’ flagship product is a state-of-the-art technology that simplifies the prescribing process of specialty therapies and applies a menu of technology solutions that ultimately improves what is most crucial to every pharmaceutical and biotech brand – accuracy, adherence and, most importantly, access and speed to therapy.

DUTIES AND RESPONSIBILITIES:

• Builds platforms products for sale.

• Experienced building platforms/products for sale
• Understanding how to manage in a matrixed environment 
• Ability to support and mentor in a small team dynamic environment
• Enrich and uphold the cultural and performance of the software engineering team
• Lead by example as a servant-leader
• Work with peers and organizational leaders to maintain a positive team morale
• Coach and hold individuals accountable to improve their performance and their skills
• Collaborate with the Sr. Director of Software Engineering and the team to establish and refine common software engineering tools, techniques and practices
• Assure common engineering standards, collaboration, operational practices, architectural principles, and practices are upheld by their team members
• Promptly communicate and escalate sprint timing or deliverable concerns to stakeholders and leaders
• Assure that scrum master duties are maintained and oversee the teams regular sprint backlog
• Execute on the sprints to stay on pace with the software engineering roadmap
• Assure that team members receive adequate and relevant training and enrichment opportunities
• Assure that an on-call rotation is maintained and executed
• Assure that incident and change management, security and issue escalation procedures are followed
• Prepare and conduct performance reviews
  • Advanced knowledge of Salesforce.com CRM platform
  • Experience with developing using Apex, Flows, Lightning components, and integrations with third parties (internal and external) using platform events

• Performs other related duties as assigned by management.

SUPERVISORY RESPONSIBILITIES:

• Directly supervises Software Developers, Software Engineer employees within the department(s).

• Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.

• Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.  

QUALIFICATIONS:

• Bachelor’s degree or equivalent documented experience is required.
• Four or more years leadership experience in the field of Software Engineering, leading a team
• Six or more years’ experience in leading problem resolution, issue remediation, and IT deployments
• Six or more years’ experience working with business leaders on a daily/weekly basis
• Four or more years’ experience performing merit reviews and compensation management
• Six or more years’ experience in hands-on software development or engineering
• Two or more years’ experience in formal Project Management methodologies like agile or scrum
• Two or more years’ experience in tactical planning
• Demonstrated solid understanding of scalable technology architectures
• Experience with tools like JIRA, TFS
• Advanced knowledge of Salesforce.com CRM platform
• Experience with developing using Apex, Flows, Lightning components, and integrations with third parties (internal and external) using platform events

COMPETENCIES:

• Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
• Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
• Analytical - Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs work flows and procedures.
• Business Acumen - Understands business implications of decisions; Displays orientation to profitability; Demonstrates knowledge of market and competition; Aligns work with strategic goals.
• Change Management - Develops workable implementation plans; Communicates changes effectively; Builds commitment and overcomes resistance; Prepares and supports those affected by change; Monitors transition and evaluates results.
• Cost Consciousness - Works within approved budget; Develops and implements cost saving measures; Contributes to profits and revenue; Conserves organizational resources.
• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Delegation - Delegates work assignments; Matches the responsibility to the person; Gives authority to work independently; Sets expectations and monitors delegated activities; Provides recognition for results.
• Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
• Design - Generates creative solutions; Translates concepts and information into images; Uses feedback to modify designs; Applies design principles; Demonstrates attention to detail.
• Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.
• Innovation - Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others' attention.
• Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
• Judgement - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
• Leadership - Exhibits confidence in self and others; Inspires and motivates others to perform well; Effectively influences actions and opinions of others; Accepts feedback from others; Gives appropriate recognition to others.
• Managing People - Includes staff in planning, decision-making, facilitating and process improvement; Takes responsibility for subordinates' activities; Makes self available to staff; Provides regular performance feedback; Develops subordinates' skills and encourages growth; Solicits and applies customer feedback (internal and external); Fosters quality focus in others; Improves processes, products and services.; Continually works to improve supervisory skills.
• Motivation - Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Takes calculated risks to accomplish goals.
• Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
• Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity.
• Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.
• Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
• Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
• Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
• Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.
• Quantity - Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.
• Strategic Thinking - Develops strategies to achieve organizational goals; Understands organization's strengths & weaknesses; Analyzes market and competition; Identifies external threats and opportunities; Adapts strategy to changing conditions.
• Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
• Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.
• Visionary Leadership - Displays passion and optimism; Inspires respect and trust; Mobilizes others to fulfill the vision; Provides vision and inspiration to peers and subordinates.
• Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

• Occasionally required to stand
• Occasionally required to walk
• Continually required to sit
• Continually required to utilize hand and finger dexterity
• Occasionally required to climb, balance

• Occasionally required to bend, stoop, kneel or crawl

• Continually required to talk or hear
• While performing the duties of this job, the noise level in the work environment is usually moderate  
• Specific vision abilities required by this job include depth perception and ability to adjust focus.
• Additional remarks regarding work environment: Standard office lighting and white noise. 

• Some travel may be required to represent the company at meetings, conferences and seminars. Tight deadlines must be met with limited staff to support projects.

• Additional remarks regarding work environment: 
  • This job operates in a professional office environment. 
  • Occasional evening and weekend work may be required.

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

ACKNOWLEDGEMENT 

I have read the foregoing job description and understand the responsibilities of the job.  I agree that I am able to perform the essential duties of thi