What are the responsibilities and job description for the Concierge position at Associa?
With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000 team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.
Job Description
A Concierge is a customer service employee who works in a hotel, shopping mall, or even in some
corporate office settings. They are the visible point person for the business enterprise and are there
to be available to guests/customers at all times. They may be considered to be upscale, high-end
information desk employees. The Concierge will need a strong familiarity with the surrounding area
to provide directions. They may need to know bus, train, and subway schedules as well. The
Concierge also performs other services for guests/customers, which may involve tasks such as
receiving packages at a hotel for a guest, or ensuring that a guest’s dry cleaning is picked up or
dropped off.
Job Duties And Responsibilities
Duties include but are not limited to:
Knowledge and Skills
Job Description
A Concierge is a customer service employee who works in a hotel, shopping mall, or even in some
corporate office settings. They are the visible point person for the business enterprise and are there
to be available to guests/customers at all times. They may be considered to be upscale, high-end
information desk employees. The Concierge will need a strong familiarity with the surrounding area
to provide directions. They may need to know bus, train, and subway schedules as well. The
Concierge also performs other services for guests/customers, which may involve tasks such as
receiving packages at a hotel for a guest, or ensuring that a guest’s dry cleaning is picked up or
dropped off.
Job Duties And Responsibilities
Duties include but are not limited to:
- Welcomes guests/new customers to facility.
- Performs various administrative/managerial tasks in support of facility's mission.
- Creates a positive experience for guests by attending to needs and answering questions.
- Other duties as assigned.
- Strong Luxury Brand Hospitality Experience.
Knowledge and Skills
- Knowledge of Microsoft Office products (Word, Excel, Outlook, etc.) at a proficient level.
- Professional communication skills (phone, interpersonal, written, verbal, etc.).
- Professional customer service skills.
- Self-motivated, proactive, detail oriented and a team player.
- Time management and time critical prioritization skills.
- High school diploma High School Diploma or GED Required
- 0 – 3 years of directly related or closely related experience