What are the responsibilities and job description for the Senior Accounts Receivable Manager position at Associa?
Are you a seasoned Accounts Receivable leader who has seen it all — high volume, complex customers, difficult collections, and evolving systems — and still thrives on building disciplined, high-performing teams? We’re looking for a Senior Accounts Receivable Manager to lead and elevate our AR function across a complex, multi-entity environment.
This is a senior-level leadership role responsible for end-to-end ownership of billing accuracy, cash application, collections strategy, bad debt management, and write-offs. You will set direction, establish standards, and partner closely with Accounting, Finance, and operational leaders to ensure strong cash flow, accurate receivables, and a professional, client-focused experience.
If you bring deep experience, sound judgment, and a steady hand — and enjoy mentoring teams while driving measurable financial outcomes — this role offers the opportunity to leave a lasting imprint on the organization.
WHAT YOU WILL DO – ESSENTIAL RESPONSIBILITIES:
- Develop, coach, and support Collection Manager, Billing Supervisor and senior staff, building a culture of servant leadership grounded in accountability, collaboration, and continuous improvement LEAN.
- Own the end-to-end Accounts Receivable function, including billing, cash application, collections, credit risk, bad debt reserves, and write-offs across multiple entities.
- Establish and execute collections strategies that balance cash flow optimization with client relationships and contractual obligations.
- Lead and develop AR leadership and staff, setting clear expectations and driving accountability through performance management and coaching.
- Oversee cash application processes to ensure timely and accurate posting of receipts across all payment methods (ACH, lockbox, wire, checks).
- Partner with Accounting on month-end close activities, including AR aging, allowance for doubtful accounts, write-offs, and related reconciliations.
- Ensure strong internal controls, audit readiness, and compliance with company policies and US GAAP.
- Analyze AR performance metrics (DSO, aging trends, dispute volumes, recovery rates) and implement corrective actions as needed.
- Collaborate cross-functionally with Operations, Legal, and Client Service teams to resolve disputes and improve billing accuracy.
- Serve as the senior escalation point for complex customer issues and high-risk accounts.
- Drive continuous improvement and automation initiatives to improve accuracy, efficiency, and client experience across AR processes.
- Champion a culture where doing it right the first time is viewed as essential to both operational excellence and client satisfaction.
Qualifications:
WHAT YOU BRING:
- Education: Bachelor’s degree in Accounting, Finance, Business, or related field.
- Experience: 25 years of progressive AR/Cash App/Collections experience, including significant time in senior leadership roles within complex, multi-entity environments.
- Technical Skills: Deep, hands-on knowledge of billing, cash application, collections strategy, bad debt accounting, and write-off governance.
- ERP/Automation Experience: Extensive experience working with ERP systems and leading automation of rudimentary tasks.
- Leadership: Proven ability to lead experienced teams, manage through change, and influence across departments and senior leadership levels. Doing so with a servants heart as this is the foundation of Associa.
- Continuous Improvement Mindset: Familiarity with Lean principles required; Lean Six Sigma Green Belt certification or demonstrated process improvement experience strongly preferred.
WHAT MAKES YOU STAND OUT:
- You bring seasoned judgment and calm leadership in high-pressure situations.
- You balance firmness and professionalism in collections while preserving client relationships.
- You see AR as a strategic lever for cash flow, not just a back-office function.
- You communicate clearly, decisively, and credibly with executives and external stakeholders.
- You build strong teams and leave processes better than you found them.