Medical Records Representative

Position Summary

This position will require a flexible, forward-thinking individual who is able to adapt in a changing work environment, is a team player, and is dedicated to providing quality internal customer and patient service. A willingness to take on additional responsibilities related to all AEC company and patient health information is essential in this position as the organization grows and patient needs expand.

HIM Representative Essential Functions

• Incoming Consults: Utilizes the established process including pre-registration for all new incoming referrals. Processes Including, but not limited to the following.
  • Register and schedule patients, data entry of demographics and insurance information
  • Understand various aspects of medical insurance and verify patient insurance
  • Clearly and concisely document every patient interaction in our EMR system.
  • Take electronic messages and convey information to respective medical care provider teams
  • Perform follow-up calls for missed appointments, including cancelled and no-show appointments, schedule changes and overdue recall.
  • Maintain appointment scheduling in accordance with Associated Eye Care scheduling policies
  • Provide excellent customer service
  • Respond to patient inquiries both over the phone and electronically
  • Complete other daily functions including but not limited to listening and returning voicemail messages, or electronic messages, working daily reports and tasks
• Outgoing Consults: Completes transition of care paperwork, obtains prior authorization from insurance company, and schedule appointment with outside provider/facilities
• Prepares and scans medical records into electronic format utilizing established process
• Answers phones, process chart requests
• Works with clinic and administrative personnel to coordinate and facilitate efficient flow of patient health information throughout the organization
• Supports Patient Portal: Enroll/Un-enroll patients, respond to portal communication, provide technical support to patients over the phone
• Assists with Administrative office functions, such as sorting mail and items in pouches, etc.
• Compiles processes and maintains patent’s health information in a manner consistent with medical, administrative, ethical, legal, and regulatory requirements of the practice in a timely manner
• Processes incoming e-Registration and online appointment requests

HIM Representative Other Essential Functions

• Must be available to work outside of regular working hours on occasion and able to travel to other AEC offices as needed
• Must present self at the workstation, ready for work, at the scheduled time
• Participates in department and company meetings, as requested
• Performs other duties as assigned