Assistant Executive Director

Association Headquarters is searching for an Assistant Executive Director to support our valued client partner. The Assistant Executive Director serves as the primary support to the association's Executive Director and works closely with volunteers, account managers, and internal service department staff. The Assistant Executive Director is responsible for coordinating, implementing, and administering projects and activities with the goal of member satisfaction. The ideal candidate is someone looking to advance within the association management profession, with the support of a work environment that cultivates valued experiences, growth opportunities, and personal satisfaction.

APPLICATION INSTRUCTIONS

To be considered for this position, the online application must be submitted, along with an updated resume. All applicable fields on the application are required.

Essential Duties and Responsibilities

• Assist the Executive Director in overseeing the delivery of programs and services to meet client needs.
• Assist in translating strategic plans into operational plans and participating in developing new and improved products and services.
• Act as secondary liaison between Association organization (Board, volunteers, committees) and internal service departments to attain goals and objectives promptly and collaboratively.
• Develop consultative relationships with volunteer leadership.
• Develop and monitor client budget; ensure adherence to budget guidelines and objectives.
• Review service billing and act as a resource to Executive Director for questions related to payables.
• Work with designated client committees on assigned activities and programs.
• Coordinate activities and projects of assigned committees and task forces.
• Participate in the development and implementation of policies and procedures.
• Coordinate board meetings and supporting board materials.
• Oversee implementation and administration of the travel grant program.
• Report account activities to client boards as assigned.
• Participate in assessing account-staff needs and setting goals and objectives.
• Participate in orienting and evaluating account staff.
• Manage and mentor account staff.
• Travel to annual client conferences, supervise and participate in on-site activities.
• Respond to telephone and written inquiries.
• Generate correspondence and reports.
• Handle other responsibilities as assigned.

What you'll bring to the table - Education, Experience, and Required Proficiencies

• Bachelor's degree
• 3 - 5 years of professional management experience, preferably
• Excellent interpersonal and communication skills
• Strong customer orientation
• Previous experience managing staff
• Ability to organize and manage multiple projects/priorities
• Uses expertise to implement effective outcomes for client projects
• Ability to think ahead and plan over a one to the two-year time span
• Management skills: Problem-solving, critical thinking, decision-making, time management, project management, strategic thinking, interpersonal communications, organization
• Professionalism: Good judgment, integrity, accountability, ability to interact with all levels of staff and vendors, appropriate demeanor and appearance, confidence, coaching, and mentoring other team members.
• Customer service attitude and skills: Team player, commitment, patience, enthusiasm, creativity, listening, comprehension, flexibility/adaptability, initiative, cooperation, attention to detail, resourcefulness.
• Ability to travel out of state and overnight.
• Intermediate computer proficiency.
• Commitment to company values.

What we offer - Employee Company Benefits

• Hybrid / Flexible work schedules available
• Medical, Dental, and Vision
• Company paid basic life insurance, short-term, and long-term disability
• Voluntary Life Insurance - Employee Paid
• AFLAC available
• Paid Time Off (PTO) accrual and Paid holidays
• 401k retirement plan available

• On-site Fitness Center, open 24/7
• Gym reimbursement program
• Training and Development opportunities

What sets us apart

• Named Best Place to Work by Philadelphia Business Journal 9 Times - based on a survey conducted of our employees
• Industry Leader - Most credentialed AMC and the 1st AMC to be Customer Service Certified by the Customer Service Institute of America

Who is AH?

AH is a professional services firm that specializes in helping non-profit organizations achieve their mission, create value, and advance their causes, industries, and professions. We have four main divisions within AH - a full-service Association Management Company; a Marketing and Communications Agency (MarCom); a Meetings & Events Management Team; and a division that focuses on other custom solutions such as strategic planning, website builds, database integrations, accounting services, staff recruitment, credentialing management, public affairs and lobbying, and growing non-dues revenue.

Our Diversity, Equity, & Inclusion Statement

Association Headquarters is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to the following; race, creed, color, national origin, nationality, ethnicity, ancestry, age, sex (including pregnancy), family status, marital/civil union status, religion, domestic partnership status, affectional or sexual orientation, gender identity and expression, atypical hereditary cellular or blood trait, genetic information, liability for military service, and mental or physical disability (including perceived disability, and AIDS and HIV status), language, national origin, political affiliation, socio-economic status, and other characteristics that make our employees unique.

For more information, visit associationheadquarters.com, connect with AH on Facebook on YouTube and follow on Twitter.