Quality Assurance Analyst

JOIN THE ASSURANCEAMERICA TEAM

Do you want to be part of an organization where you are valued, and your ideas and opinions have an impact? Join the AssuranceAmerica team.

For more than 25 years, AssuranceAmerica has provided superior property and casualty insurance products through contracted independent agents and directly to customers.

Our team succeeds through diversity of thought, experiences, skills, and backgrounds.

Quality Assurance Analyst

AssuranceAmerica is seeking a Quality Assurance Analyst to join our growing ranks as we continue to transform the way technology impacts the insurance business. You will collaborate with a small team of experienced IT professionals and interface directly with stakeholders to understand their challenges and develop solutions. Your daily contributions will have direct, positive impacts on our employees, agents, and customers.

Our application portfolio contains both packaged and custom-developed applications in a Microsoft environment on various platforms. You will be responsible for testing and ensuring the quality of this portfolio by writing test cases and scripts, running manual tests, and documenting results.

About the ROLE

Each day at AssuranceAmerica is different, but as Quality Assurance Analyst in Information Technology, you will:

• Maintain full knowledge of the Policy system and understand its features and functionality
  
• Review product requirements and designs for quality and testing needs
  
• Define scope, objectives, and deliverables of the test effort
  
• Create and maintain test cases and test plans
  
• Participate in all aspects of testing, including functional, regression and performance testing
  
• Work with development teams to uncover functional and/or performance issues
  
• Provide resource planning, management, and resolution of issues that impede the test effort
  
• Evaluate performance of new releases to ensure consistent quality
  
• Analyze and monitor data to identify potential areas for concern
  
• Organize work schedule to achieve timely processing of all responsibilities
  
• Identify opportunities to improve processes, quality, and testing timelines
  
• Perform other duties as assigned by the department manager
  

Requirements

About YOU

·         Detail-oriented

·         Thrives in a fast-paced environment

·         Creative, driven, and motivated problem solver

·         Strong analytical skills

·         Ability to communicate complex concepts and procedures to others

·         Ability to form strong relationships and work collaboratively

·         Propensity to learn new techniques and testing methodologies

·         Flexibility to shift between tasks when required

Required

·         Bachelor’s degree or equivalent experience

·         3 years’ experience as a quality assurance analyst

·         2 years’ experience within the insurance or financial services industry

Preferred

·         Knowledge of and experience with Personal Lines Auto

·         Working knowledge of quality assurance methodologies

·         SQL query writing

·         Test automation

·         Knowledge of State insurance requirements

·         Experience with outside vendor testing

Physical Requirements

·         Prolonged periods sitting at a desk and working on a computer

·         Must be able to lift to 15 pounds at times

·         May be required to work on-call, evenings, or weekends

Benefits

WHAT WE OFFER

·         AssuranceAmerica provides these benefits to Associates:

o   Premium healthcare plans: All full-time Associates and part-time Associates working a regular schedule of 30 hours, or more, are eligible for benefits including Medical, Dental, Vision, Voluntary Life, Flexible Spending Accounts, and a Health Savings Account.

o   Employer Paid Benefits: We enroll all eligible Associates in Group Life and AD&D Insurance, Short- and Long-Term Disability Plans, Employee Assistance Program, Travel Assist, and the Benefit Resource Card which includes Teladoc™, Pet Insurance and Health Advocate.

·         Additional Benefits:

o   401(k) Employer Match: We want to help you prepare for the future, now. All full-time and part-time Associates over age 21 are eligible to participate in the 401(k) Savings Plan. AssuranceAmerica will match 100% of the first 4% of an Associate’s contributions.

o   Engagement Events. We make time for fun activities that strengthen Associate relationships in all our locations.

o   Annual Learning Credit: Want to learn something new? We will reimburse you for approved educational assistance, up to $5,250 annually.

·         Time Off:

o   Paid Time Off (PTO), Parental Leave Pay, Volunteer Time Off (VTO), Bereavement Pay, Military Leave Pay, and Jury Duty Pay.

YOU’RE INVITED TO APPLY

We believe the right fit is more important than a checklist. If you have most of what we are looking for in this role and our culture and mission speak to you, contact us. We want to hear from you!