What are the responsibilities and job description for the Technical Subject Matter Expert - Managed Services position at Assured Data Protection?
Location: Washington, D.C metro area
Job Title: Technical Subject Matter Expert
Job Type: Full time
About Us:
Assured Data Protection is a global leader in data backup, and disaster recovery managed services, specializing in safeguarding against data loss and downtime in the event of a disaster, cyber, or ransomware attack. Our fully managed services include immutable backup, disaster recovery, and cyber resiliency to protect data on-premises and in the cloud, with 24/7/365 expert support.
We offer a flexible, consumption-based model to grow with your business, making data protection cost-effective and scalable. Our purpose-built software provides industry-leading monitoring and reporting capabilities to provide actionable insights into your data protection strategy. Our global data centers ensure data sovereignty, meeting your organization’s compliance requirements. A dedicated team is always available to recover your data and minimize disruption in the event of a disaster.
Job Summary:
The Technical Subject Matter Expert (SME) plays a critical role in supporting the strategic and technical goals of the Innovation Team. This role focuses on providing in-depth technical knowledge and expertise across key areas, including disaster recovery, business continuity, cyber-resiliency, and cloud-native architectures. The SME will work closely with both internal and external stakeholders to ensure the successful execution of innovation initiatives and the delivery of robust technology solutions.
With extensive experience in technology domains, this role serves as a trusted technical advisor, contributing to the development, support and enhancement of innovative service offerings. The SME will collaborate with cross-functional teams to deliver support services, advise on technical strategies with business objectives and drive technology adoption and optimization.
** This person can be located in the Washington, DC area/ Chicago/ Colorado
Key Responsibilities:
Technical Expertise & Advisory:
Assured Data Protection we value diversity and inclusivity. We offer perks such, flex holidays, robust 401k plan, and flexible working practices to allow our employees to show up as their whole selves. We are an equal-opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. If you have a disability or special need that requires accommodation, please do not hesitate to let us know.
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Job Title: Technical Subject Matter Expert
Job Type: Full time
About Us:
Assured Data Protection is a global leader in data backup, and disaster recovery managed services, specializing in safeguarding against data loss and downtime in the event of a disaster, cyber, or ransomware attack. Our fully managed services include immutable backup, disaster recovery, and cyber resiliency to protect data on-premises and in the cloud, with 24/7/365 expert support.
We offer a flexible, consumption-based model to grow with your business, making data protection cost-effective and scalable. Our purpose-built software provides industry-leading monitoring and reporting capabilities to provide actionable insights into your data protection strategy. Our global data centers ensure data sovereignty, meeting your organization’s compliance requirements. A dedicated team is always available to recover your data and minimize disruption in the event of a disaster.
Job Summary:
The Technical Subject Matter Expert (SME) plays a critical role in supporting the strategic and technical goals of the Innovation Team. This role focuses on providing in-depth technical knowledge and expertise across key areas, including disaster recovery, business continuity, cyber-resiliency, and cloud-native architectures. The SME will work closely with both internal and external stakeholders to ensure the successful execution of innovation initiatives and the delivery of robust technology solutions.
With extensive experience in technology domains, this role serves as a trusted technical advisor, contributing to the development, support and enhancement of innovative service offerings. The SME will collaborate with cross-functional teams to deliver support services, advise on technical strategies with business objectives and drive technology adoption and optimization.
** This person can be located in the Washington, DC area/ Chicago/ Colorado
Key Responsibilities:
Technical Expertise & Advisory:
- Act as a technical expert and advisor on innovation-driven projects, providing support in areas like disaster recovery, cyber security, and cloud solutions.
- Engage with enterprise clients to gather requirements, implement and support solutions and optimize service delivery.
- Develop and maintain strong technical relationships with key stakeholders, partners, and vendors.
- Support the introduction of new technologies and services by working with other stakeholders to build test environments and proof of concepts
- Provide technical validation and support for sales efforts, proof-of-value engagements, and solution demonstrations.
- Collaborate with Support, Infrastructure, Development and Security teams to ensure alignment and enhanced customer outcomes.
- Serve as a liaison between technical teams—Services Delivery, Internal IT, and Channel—to foster seamless execution and delivery of services.
- Share best practices and mentor emerging technical talent within the across involved stakeholders
- Identify opportunities for process improvements and drive innovation in existing services.
- Stay current with industry trends, technology advancements, and best practices to ensure solutions remain leading-edge.
- 7 years in technical roles, with experience in enterprise architecture, IT strategy, or technical consulting.
- Proven track record of engaging with enterprise clients in a technical advisory capacity.
- Experience working with managed service providers (MSPs), system integrators, or technology vendors is preferred.
- Solid understanding of technology financial models and cost optimization strategies.
- Ability to travel 25% or more, as needed
- Strong technical acumen with excellent problem-solving abilities.
- Excellent communication skills, capable of translating complex technical concepts to non-technical stakeholders.
- Ability to work collaboratively across teams and drive alignment towards common goals.
- Strategic thinker with a focus on execution and results.
- Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field.
- Relevant certifications in technology platforms such as: Rubrik, Nutanix, VMware, Zerto, AWS, Azure, Pure Storage
- Competitive salary and performance-based incentives.
- Comprehensive benefits package, including health, dental, and vision insurance.
- 401K program with company matching
- A dynamic, inclusive, and collaborative work environment.
Assured Data Protection we value diversity and inclusivity. We offer perks such, flex holidays, robust 401k plan, and flexible working practices to allow our employees to show up as their whole selves. We are an equal-opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. If you have a disability or special need that requires accommodation, please do not hesitate to let us know.
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