What are the responsibilities and job description for the Scheduling Coordinator Specialist For Home Care Agency position at Assured Quality Homecare?
Benefits:
- 401(k)
- 401(k) matching
- Bonus based on performance
- Competitive salary
- Flexible schedule
- Free food & snacks
- Opportunity for advancement
- Paid time off
Benefits/Perks
- Flexible Scheduling
- Competitive Compensation 401k match
- Careers Advancement
- Flexibility to work from home 1-2 days/week
Join Our Top-Tier Home Care Agency in Norwich, CT: Coordinate Schedules, Grow Your Career, and Make a Difference!
We are a top-tier private duty Home Care Agency based in Norwich, CT, dedicated to delivering exceptional home care services. We are seeking an experienced Scheduling Coordinator to join our team and ensure our clients receive consistent and reliable care.
About The Role:
As a Scheduling Coordinator, you will be crucial in developing and maintaining a systematic, high-volume scheduling process for our agency and its subsidiaries. You will work collaboratively with our Care Team to ensure clients are matched with the right caregivers, maintain accurate schedules, and provide exceptional support to all parties involved.
Ideal Candidate:
We are looking for someone who is cooperative, accepting of company policies, and accommodating. The ideal candidate will thrive in a stable, consistent work environment and enjoy detailed, skill-based work. They will be friendly, understanding, and patient team players who are responsive, supportive, and willing to help. A preference for rules and structure is essential. The candidate should enjoy autonomy in developing scheduling strategies, caregiver engagement, professional development opportunities, a supportive work environment, and potential for bonuses and career growth.
Apply Today!
We are known for our excellent community standing among caregivers, nurses, clients, and healthcare. Talented caregivers and nurses find a fulfilling workplace here. Join our team to positively impact our clients’ lives and experience a workplace where you are valued.
Responsibilities
- Develop and maintain a high-volume scheduling process, ensuring seamless communication with customers, clients, and coworkers.
- Collaborate with the Care Team to match clients with appropriate caregivers.
- Provide direct support to the Case Manager, ensuring accurate and up-to-date client schedules.
- Verify daily schedules to facilitate error-free billing and payroll processing.
- Communicate schedule changes to clients’ primary contacts.
- Serve as the primary point of contact for caretakers, clients, and nursing staff.
- Maintain an up-to-date record of team members' availability and provide coverage for leaves of absence.
- Gather and update necessary HR documents, such as car insurance and driver's and professional licenses, and track required caregiver training.
- Recognize and provide positive feedback to caregivers for their accomplishments and outstanding performance.
- Participate in on-call rotations for weekends and nights.
Qualifications
- Experience: Minimum of 3 years in a fast-paced office environment, with at least 3 years managing schedules for 15 clients using an EMR, and 2 years as the first point of contact for main office calls.
- Skills: Confidentiality (HIPAA compliance), flexibility/adaptability, attention to detail, excellent communication (English), collaboration, accountability, negotiation, positive attitude, high standards, and professionalism.
- Technical Skills: Proficiency in company software (Taskworld, AxisCare, Google Suites) and Microsoft Office (Word, Excel, PowerPoint).
Flexible work from home options available.
Salary : $60,000 - $65,000
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