What are the responsibilities and job description for the Operations Manager position at Astera?
Why Join Us?
For us, what matters most is excellence. We are caring professionals, people who live, work and dedicate themselves to the communities within New Jersey and Pennsylvania. As such, we strive to provide a sanctuary of excellence, precision, thoroughness and genuine compassion. We also take a whole-person approach to patient care and treatment, tailoring all that we do around their unique needs. And we do all we can for patients, going the extra mile to see that they’re supported, informed and getting the one-on-one care and service they deserve.
Job Description:
General responsibilities:
The Operations Manager is responsible for the overall day to day operation of the office including the oversight of the front office. The Operations Manager is also responsible for providing leadership, staff development and management of key functions in order to provide high quality patient care.
Lead responsibilities:
- Coordinate clinic operations with collaboration from the Director/VP of the service line.
- Oversee all staffing, scheduling, and flow of the practice to ensure a safe environment and quality patient care.
- Plans, directs, organizes, and coordinates the administrative activities.
- Time keeping approval and time off requests. Manage overtime according to budgetary guidelines.
- Ensure patient care is in alignment with Astera expectation, respond to and address patient complaints and bring any operational deficiencies to leadership.
- Assures that all front office staff are properly cross trained to fill in as necessary.
- Responsible for oversight and management of all inventory and purchasing to ensure the location has adequate inventory for operations.
- Work with outside vendors (such as maintenance, office supplies, cleaning services, etc) for repairs or operation concerns.
- Conduct annual evaluations and counseling and/or disciplinary process.
- Attends management meetings as required.
- Responsible for dissemination of information from monthly meetings with management to staff.
requirements:
- Bachelor’s degree Business Administration, Healthcare Administration or related health field. (PREFERRED)
- Minimum of two years of healthcare management experience with strong staff management experience. (PREFERRED)
- Three to five years of healthcare front desk or administrative experience.
- High level of empathy and service ethic. A warm and empathetic attitude.
- Strong interpersonal skills and the ability to communicate effectively with varying levels of the organization.
- High level of discretion to work with confidential employee, patient, and operational information.
