Customer Service Representative

Remote Opportunity for local candidates in Lake Forest, CA! Need to physically pickup equipment.

Looking for a remote Customer Service Representative to help customers with their mainly specialty locks.

Calls may include issues with swiping their phone or using the pin pad and not unlocks their doors. These are typically more escalated calls because people could be locked out of their houses.

Apply or call 360-768-3435 for initial screening!

• Experience Needed: Tech Support is a plus but not needed, Call Center experience, strong soft-skills (outgoing, quick learner, sharp)
• Schedule: 8hr shift between 6:30am and 4:30pm. 2 Saturdays per month. These will be on a rotating schedule and will still get 2 days off that week, so never work more than 5 days/week.
• First day: Arrive at HQ office in Lake Forest at 7am to pick up equipment and get logged in. This usually takes no more than 30mins and return home and log in for virtual training at 10am.
• Start Date: Monday 2/06
• Long term $18hr

General Duties:

• Receives consumer calls and emails in regards to problems, installation instructions and general product information.
• Answers high volume incoming technical support calls.
• Offers knowledge to consumers and directing them to the proper source if necessary.
• Handles a strong volume of calls with tact, diplomacy, and strong consumer service orientation in accordance with company guidelines.
• While working with consumers over the phone completes information on computer screen with all of the pertinent data.
• Requires basic knowledge of computer software for data input and retrieval.
• Responds to consumer repairs and requests according to Consumer Service procedures.
• Evaluate product problems, determines if product needs to be scrapped or if it can be repaired.
• Assist consumers on product such as installation techniques, product features and models etc. as requested by consumer service supervisor.

Additional Skills & Qualifications:

• At least one (1) year experience in a product-based customer support function and/or call center environment is preferred but not required
• Previous experience in the hardware and home improvement industry preferred.

-Technical mindset and the willingness to learn - most of this position is self taught - the biggest thing is their personality and willingness to learn. They want someone self motivated

• Type 35 WPM.
• High School diploma or equivalent

About Aston Carter:

Please Note: Scammers are posing as Aston Carter. We'll never contact you via Gmail, Telegram, or WhatsApp and we'll never solicit money from you.

At Aston Carter, we’re dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions – from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.

Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients’ capabilities by seeking solvers and delivering solutions to address today’s workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com. Aston Carter is a company within Allegis Group, a global leader in talent solutions.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email astoncarteraccommodation@astoncarter.com for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.