Broadband Network Technician I

Position Overview:

A Broadband Network Technician 1 utilizes their training and experience as a Broadband Technician, or similar position, to install, repair and maintain RCN services. The area of responsibility would be from the customer's premise through the outside plant equipment (active and passive devices) up to and including the fiber node.

We're Proud to Offer an Astounding Benefits Package Including:

• Rewards: Competitive compensation plan
• Entertainment: Free internet/video/phone service if you reside in an Astound serviceable area
• Retirement: 401k with employer match and immediate vesting
• Family: Paid parental leave and insurance benefits (Medical/Dental/Vision/Life/Disability)
• Professional Development: Paid training & tuition reimbursement program
• Leisure and Fun: Employee discount program
• Live YOUR Life: Generous paid time off plans
• Impact: Established, yet growing, organization where you can make a real impact!

Duties and Responsibilities

* Perform basic alignment of forward and return paths, including AC/DC voltage, RF levels, cable modems. and RSUs.
* Perform power supply maintenance responsibilities.
* Troubleshoot and repair network power supplies. Check voltage levels,
reset circuit breakers, replace batteries, etc.
* Complete and submit required documentation including OSP trouble reports'
* and outage reports to appropriate person(s) in a timely manner.
* Follow required procedures for establishing and maintaining a safe work zone.
* Troubleshoot RF unresolved issues forwarded to work group.
* Ability to troubleshoot and repair a node.
* Ability to splice coax cable.
* Ability to identify and repair external network craft deficiencies.
* Work with TRG, Dispatch, and CST Team to detect and resolve plant signal impairments and outages.
* Demonstrated ability to calculate both cable and passive losses.
* Demonstrated ability to calculate correct EQ and RF pad.
* Read and interpret node prints.
* Follow established engineering and technical processes and procedures.
* Maintain regular communication throughout shift with other departments as required.
* Provide technical support to other departments as required, including drop repair and plant construction.
* Participate in on-call rotation schedule.
* Demonstrated understanding of digital cable theory.
* Demonstrated knowledge of upstream and downstream RF carrier loading.
* Escalate RF unresolved issues to work group.
* Escalate unresolved issues to appropriate work groups as needed.
* Follow up on and close escalated external network issues.
* Participate in advanced site surveys as required.
* Perform other duties as required and assigned.
* Ability to verbally differentiate between QPSK and QAM modulation.
* Provide technical support to other departments, headend and hub.
* Ability to conduct an advanced site survey including documentation.
* Ability to determine necessary materials.
* Ability to use a TDR.
* Ability to use a Locator.
* General understanding of OSP construction.
* Knows proper injection points and levels for return card balance.

Our Astounding candidate will possess:

• Education: High school diploma or equivalent
• Experience: 2 years (telecom technician)
• Competencies: Maintain satisfactory driving record and have a valid driver's license; Customer Service, Communication (verbal, written), Basic Computer Skills; Aptitude to learn to skills; Problem solving; Time Management; Teamwork; Working alone; Ability to read and interpret maps; Bucket Certified; Ohm's; Understand the Outside Plant
• Knowledge, Skills and Abilities: Ladder; Hand or Power Tools; Customer Service; Communication (verbal, written); Basic Computer Skills; Aptitude to learn to skills; Problem solving; Time Management; Teamwork; Working alone

Is this the career opportunity you've been searching for? Yes? Then let us know about you - apply now!

Our Mission Statement:
* Take care of our customers
* Take care of each other
* Do what we say we are going to do
* Have fun

Diverse Workforce / EEO:
Astound Broadband is proud to be an Equal Opportunity Employer. We embrace, support, and thrive on each other's differences to maximize the experience of our teammates and our community. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law.