What are the responsibilities and job description for the Store Lead Repair Technician - Partnership Store (Google) position at Asurion?
A Store Leader is responsible for establishing and maintaining guest services, oversees and is accountable for the operation of a store ensuring maximum sales and profitability through electronics repair volume, repair quality, inventory management, expense control, human resources management, and managing operating costs.
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This position supervises the retail store team of technicians and Store Lead.
Work Environment
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, and printers/scanners.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to talk and hear. This position is very active and requires standing, walking, bending, kneeling, stooping, crouching, crawling, and climbing all day. The employee must frequently lift and/or move items over 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
Position Type/Expected Hours of Work
This is a full-time position. Days and hours of work may vary. Stores are open 7 days a week, 10:00 a.m. to 7:00 p.m.
Travel
Occasional travel may be expected for this position.
Required Education And Experience
Two years of previous retail experience is required. One year of previous management experience is preferred. Electronics Repair experience of any kind is a plus.
Additional Eligibility Qualifications
None required for this position.
EEO Statement
It is the policy of uBreakiFix to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, national origin, religion, sex (with or without sexual conduct), age, disability, alienage or citizenship status, marital status, creed, genetic predisposition or carrier status, sexual orientation or any other characteristic protected by law. uBreakiFix. prohibits and will not tolerate any such discrimination or harassment.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Ensure that each guest receives outstanding guest service by providing a guest friendly environment which includes greeting and acknowledging every guest, maintaining outstanding standards, solid product knowledge and all other components of guest service.
- Analyze and measure business trends; develop and implement plans to maximize repair volume and meet or exceed goals and objectives.
- Control inventory shrink, expenses and payroll.
- Ensure appropriate inventory stock levels and possess ability to project future inventory order levels.
- Review department/store trends and recommend and initiate changes for maximizing goals and objectives with PC software
- Strong communication skills with direct supervisor and store staff via live coaching, emails and phone communications.
- Ensure compliance with all policies and procedures through regular store management and staff meetings, store walk-through and audits, etc.
- Continually evaluate and react to performance issues and actively recruit management candidates.
- Train and develop store management in all aspects of the business; direct and monitor training and development for all store personnel.
- Fixes devices, processes cracked glass, tests devices before and after repairs to ensure low defective rate.
- Strong mentoring and coaching skills to maximize employee performance and maintain a great and comfortable work environment.
- Maintenance of repair equipment and tools.
- Ensure that all repairs meet or exceed uBreakiFix quality standards
- Maintain the cleanliness and professional appearance of the store
- Financial Management.
- Ethical Conduct.
- Customer/Client Focus.
- Learning Orientation.
- Performance Management.
- Leadership.
- Communication Proficiency.
This position supervises the retail store team of technicians and Store Lead.
Work Environment
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, and printers/scanners.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to talk and hear. This position is very active and requires standing, walking, bending, kneeling, stooping, crouching, crawling, and climbing all day. The employee must frequently lift and/or move items over 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
Position Type/Expected Hours of Work
This is a full-time position. Days and hours of work may vary. Stores are open 7 days a week, 10:00 a.m. to 7:00 p.m.
Travel
Occasional travel may be expected for this position.
Required Education And Experience
- At least one year of retail management experience
- At least 6 months of electronic repair experience is preferred
- At least 6 months of phone repair experience is preferred
Two years of previous retail experience is required. One year of previous management experience is preferred. Electronics Repair experience of any kind is a plus.
Additional Eligibility Qualifications
None required for this position.
EEO Statement
It is the policy of uBreakiFix to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, national origin, religion, sex (with or without sexual conduct), age, disability, alienage or citizenship status, marital status, creed, genetic predisposition or carrier status, sexual orientation or any other characteristic protected by law. uBreakiFix. prohibits and will not tolerate any such discrimination or harassment.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
