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Help Desk

At Applied Technical Systems, Inc
Dahlgren, VA Full Time
POSTED ON 1/8/2025 CLOSED ON 2/3/2025

What are the responsibilities and job description for the Help Desk position at At Applied Technical Systems, Inc?

Job Title
Help Desk
Education
High School
Location
Dahlgren, VA - US (Primary)
Career Level
Experienced (Non-Manager)
Category
Information Technology
Salary Grade
Job Type
Full-time
Travel
0 - 25%
Job Description

- Three (3) years’ relevant technical experience in operating a PC-based and telephone-based Service Support Center.
- Three (3) years’ experience with User Administration processes.

- Three (3) years’ experience in using computers, laptops, and common windows applications
- Two (2) years’ experience in monitoring, managing and prioritizing incident, service requests and call queues to meet Service Level Agreements, ensure equitable and efficient team workloads to support business goals.
- Two (2) years’ experience and knowledge with SharePoint platform.

- One (1) year of experience in using principles, methods, and techniques used in computer troubleshooting and support.

# of Hires Needed
2
Hiring Manager
Myers, Michele (Applied Technical Systems)
Job Requirements
  • US Citizen
  • SECRET Clearance
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