What are the responsibilities and job description for the IT Support Specialist position at ATC?
Job Tittle: IT Desktop Specalist
Location: Harrisburg,PA (Locals Only)
Onsite
Position Description: This position is responsible for providing desktop and end user support for the Department of Labor & Industry (DLI) which consists of approximately 4000 users. This position supports the Daily operation of several bureaus within the DLI HQ building at 651 Boas Street in Harrisburg.
Skills: The skill level of this position requires the ability to act independently, work in team environments and have a highly advanced proficiency and competence in a variety of IT platforms and technologies. This role has various tasks, including troubleshooting of the Windows and Mac operating systems, COTS applications as well as numerous in-house developed applications, VPN connectivity issues, VDI connectivity issues, software removal and installation, hardware replacements and distributions, printer setups, basic networking issues, imaging desktops/laptops, and working with vendors to coordinate onsite repairs.
In addition to all the laptop and printer deployments, the technician in this position has resolved 80-90% of the incident tickets assigned which sometime involves working with vendors, working with other IT teams and especially users when ‘hands-on’ is required.
List of Skills:
Thorough knowledge and use of ServiceNow or understanding of asset management systemExpert knowledge and use of Windows OS and O365 Office productsExcellent customer service awareness and communication skillsExcellent troubleshooting and problem-solving skillsKnowledge of hardware desktop, printer, scanner, videoKnowledge of software installation, patching and troubleshootingKnowledge of imaging workstations using MDT and/or SCCMAbility to transport/lift boxes/equipmentAbility to work independently and as a member of a teamKnowledge of VPN setup, support and installAble to resolve technical issues with users over the phoneKnowledge of active directory users and privilegesKnowledge of wireless workstation setup and supportAbility to think and act under pressureGood organizational skillsExcellent professionalism
