What are the responsibilities and job description for the IT Assistant position at ATCO Communications Services, LLC?
Job Brief
We are looking for an IT Assistant to join our IT Support Team in Snohomish, WA!
We are seeking an IT Assistant to join our team to provide general IT support for the IT department and for the company’s computer users. The IT Assistant will prepare computer equipment for shipment to remote employees; work with outgoing employees for the safe return shipment of company assets; and handle IT inquiries from employees. Perform other duties as assigned. The successful candidate will work out of our office located in Snohomish, Washington, reporting to the IT Manager.
Duties/Responsibilities:
Rate of Pay: $26.00 – $32.00 per hour, DOE
We are looking for an IT Assistant to join our IT Support Team in Snohomish, WA!
We are seeking an IT Assistant to join our team to provide general IT support for the IT department and for the company’s computer users. The IT Assistant will prepare computer equipment for shipment to remote employees; work with outgoing employees for the safe return shipment of company assets; and handle IT inquiries from employees. Perform other duties as assigned. The successful candidate will work out of our office located in Snohomish, Washington, reporting to the IT Manager.
Duties/Responsibilities:
- In-person and remote technical assistance duties for telecommunications employees within diverse lines of business
- Assists in the setup and maintenance of hardware and software systems
- Performs system upgrades and updates
- Assists with inventory management of IT equipment
- Assists with onboarding and offboarding employees
- Monitors MSP ticket queue
- Provides technical support and troubleshooting to users
- Communicates and coordinates with other IT staff and departments
- Maintains documentation and records of IT systems and support activities
- Trains employees on new technologies
- Sets up and maintains employee workspaces
- 1 years’ work experience in an IT role supporting network, hardware and/or software systems
- Excellent problem-solving and interpersonal skills
- Strong communication skills
- Ability to work under pressure
- Attention to detail
- Computer hardware experience
- Ability to multitask
- Must maintain strict confidentiality
- Experience with O365 including Excel, Word, Outlook, and MS Teams
- Ability to work in an environment with changing requirements
- Eager to learn and grow continuously
- Experience installing and removing operating systems
- Experience training others
- Other complementary skill sets or disciplines
- Alternate sitting and standing at will (sit/stand desk)
- Requires viewing a computer screen for long periods of time
- Must be able to lift weights 35 pounds
Rate of Pay: $26.00 – $32.00 per hour, DOE
Salary : $26 - $32