What are the responsibilities and job description for the Internal Sales Manager- Sales Support position at Athene Employee Services, LLC?
We are driven to do more. More for our customers and the financial professionals who offer our products. If you are driven to do more and love the challenge of pursuing more, Athene is your kind of company. You will find we offer more than the basics to create an inclusive and dynamic work environment at our various locations. Purpose: The Internal Sales Manager will lead a team of Sales Support Representatives, increasing sales through proactive and reactive direct contact to producers, internal marketers and KDPs. Accountabilities: Consults on products, services, resources, compensation and regulations with assigned client accounts Manages the service standards/performance metrics for the call center, adjusting workflows and/or resources to meet established performance standards Monitors recorded phone calls for quality aspects and accuracy of information Participates in and/or manages special projects by developing and implementing solutions which impact the business unit or the department Participates in managing the operational aspects of our Sales Support Representatives to ensure service standards are met. This includes: overseeing staff activities reporting phone statistics tracking results of call campaigns assigning responsibilities / call lists / call campaigns developing individual / team metrics reports monitoring call volumes, workflows & operational processes Partners with Sales Enablement team and Internal Sales Manager (Internal Wholesalers) to generate sales by handling the needs of the caller, profiling and relationship building Performance Reviews Produces monthly call center trend reports, identifying opportunities to improve services Analyzes, enhances and manages the workflow of the team to improve operating efficiencies and meet the changing needs of the company Assists in the handling of exceptions, complicated technical or complaint cases, while weighing company philosophy, compliance, business risks, tax and legal ramifications and administrative costs Builds and maintains strong working relationships with agents, KDPs, agency staff, Financial Institutions, Broker Dealers, and IMO producers and other internal departments 1X1 call quality coaching Qualifications and Experience: 7 years of financial services industry sales experience preferred 5 years of experience with annuity products preferred 2 years of prior sales leadership/management experience Microsoft Office Proficiency (Word, Excel, PowerPoint, etc.) Strong knowledge of Life Insurance and/or Annuity products Continuing education preferred (LOMA, Classes, Seminars) Series 6 License Required Experience with illustration software systems Bachelor’s degree or an equivalent combination of education and experience Drive. Discipline. Confidence. Focus. Commitment. Learn more about working at Athene. Athene is a Military Friendly Employer! Learn more about how we support our Veterans. Athene is committed to inclusion and is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, marital status, sexual orientation, veteran status or any other status protected by federal, state or local law.. We are driven to do more. More for our customers and the financial professionals who offer our products. If you are driven to do more and love the challenge of pursuing more, Athene is your kind of company. You will find we offer more than the basics to create an inclusive and dynamic work environment at our various locations.
