Move-In Coordinator - Full Time

POSITION SUMMARY

The Move-In Coordinator duties consist of providing sales support, leading tours, coordinating events, orienting new residents, and verifying move-in documentation.

RESPONSIBILITIES

Include but are not limited to the following:

• Build trust and rapport with residents and families, ensuring smooth move-in transition to Community life for new residents.
• Assist with promotional events and activities as needed.
• Ensure all move-in paperwork is signed and in order, MD orders on file, monthly payments are set up and scheduled, and move-in details are communicated to Community team/staff.
• Ensure the apartment is ready for move-in; gift and snack tray are in apartment prior to resident arrival.
• Take inquiry phone calls with prospects/families; schedule and conduct tours as needed.
• Distribute calendar with schedule activities and events, promoting participation.
• Assist with the Community newsletter, ensuring information corresponds to calendar.
• Meet and schedule move-in with new resident; acclimate them to the Community.
• Track and schedule all Founders Club gifts and events.
• Local travel to participate in Community events and outreach.
• Supervisory Responsibility: None.

Prior to Community opening, duties include:

• Assist with Outside Sales team–developing relationships with potential referral sources.
• Event planning and execution
• Planning and implementing monthly Founders Club Events.
• Gathering resident info and completing activity assessments.

QUALIFICATIONS

• Education & Experience:
  • Must possess a minimum of a high school diploma or equivalent.
  • Experience in customer service, preferably in a similar work environment.
• Knowledge, Skills & Abilities:
  • Exceptional communication skills in English, enabling effective interaction with residents and staff through both verbal and written means.
  • Comfortable with technology and proficient in various software programs, including Microsoft Word, Excel, Google, and others.
  • Ability to multi-task, prioritize and have excellent time management skills.
  • Attention to detail, with a creative mind seeking continual ideas and improvements.
  • Problem-solving abilities to promptly address concerns or complaints, with the ability to quickly pivot from one task to the next.
  • Demonstrate excellent customer service skills, with the ability to foster positive relationships.