Intake & Resource Specialist

Description

Do you feel called to serve in a Christian Ministry?

Do you want to serve where you make a difference in the lives of others?

Are you looking for a Career with a Purpose?

If so, consider joining us at the Atlanta Mission, where we provide life-transforming experiences for everyone that joins our team: employees, clients, donors, and volunteers. We serve over 1000 men, women, and children every day by providing food, shelter, clothing, counseling, vocational and spiritual guidance. We get to experience and witness radical life transformations.

As an Intake & Resource Specialist, your role is critical to our ministry as the first point of contact and a gatekeeper to our services.  You will quickly assess the needs of our clients and triage them to determine the best available services. 

Essential Duties and Responsibilities: 

This position requires an understanding of the entire scope of services provided by Atlanta Mission to determine our ability to meet our clients' immediate and long-term needs. The Intake & Resource Specialist will connect clients with appropriate resources, both internally and externally, and provide case management support to ensure successful navigation through the available services. 

• Ensures a warm and engaging client experience by welcoming them to Atlanta Mission, and works to build rapport 

• Responds to admission inquiries through various channels (walk-ins, phone, email) 

• Performs initial screenings for admissions to determine the client's eligibility for internal or external services 

• Provides case management services by assessing client needs and connecting them to relevant resources within or outside Atlanta Mission 

• Collaborates and communicates with other teams to facilitate the intake, orientation, and case management process for new clients 

• Ensures clients complete paperwork correctly and enter information into the client management database 

• Facilitates access to services, such as housing, employment, healthcare, and mental health resources, to address clients' immediate and long-term needs 

• Monitors clients' progress and follows up to ensure they are connected to appropriate services and resources 

• Assists clients in overcoming barriers by offering case management and support throughout their stay 

• Performs new client orientation and explains types of services offered by Atlanta Mission 

• Assign beds to clients in the management database 

• Assists with crisis intervention management through the utilization of crisis intervention and de-escalation techniques 

• Assists with client check-in, which may include carrying their personal belongings 

• Coordinates health checks and screening for communicable diseases 

Qualifications

You will uphold the following Christ-centered values: 

• Humbly Serve: You strive to live, Love and Lead like Jesus 

• Faithfully Steward:  You honor and wisely use the time, talent and treasures that God has provided 

• Courageously Innovate:  You are driven towards excellence, you continuously learn, adapt and improve 

• Joyfully celebrate:  You intentionally appreciate and recognize all that God is doing in and through all the stakeholders of Atlanta Mission. 

• Strength in Unity:  You embrace God’s desire for oneness and kingdom-focused unity. 

Position Requirements: 

• Builds rapport with clients by demonstrating empathy, active listening, and professionalism in all interactions. 

• Assesses client needs and effectively connects them to appropriate internal and external resources. 

• Communicates clearly and effectively with clients and staff, ensuring information is understood and shared appropriately. 

• Utilizes crisis management and de-escalation techniques to maintain safety and calm in high-stress situations. 

• Provides respectful, equitable service to clients from diverse cultural backgrounds. 

• Accurately completes and maintains client documentation and database entries with attention to confidentiality. 

• Works cooperatively with team members and other departments to ensure smooth intake and service processes. 

• Identifies client challenges and employs creative solutions to address barriers and meet needs. 

• Manages multiple tasks efficiently, prioritizing work in a fast-paced, client-centered environment. 

What we Have to Offer You & Your Family

Employee Benefits:

• Retirement Savings with Matching Contribution
• Medical Insurance
• Dental & Vision Insurance

Employer Paid Benefits:

• 10 Paid Holidays
• Paid Time Off
• Life Insurance
• Short-Term Disability
• Travel Assistance Program
• Employee Assistance Program (EAP)
• Medical Concierge
• Spiritual & Professional Training & Development

Salary : $38,000 - $47,000