Insurance Trainee

Atlantic Casualty Insurance Company (ACIC), formed by Strickland Insurance Group (SIG) in 1983 and acquired by Auto-Owners Insurance Group in 2016, maintains an A.M. Best rating of A .

With offices in Goldsboro, NC; Hartford, CT; Scottsdale, AZ; Richmond, VA; Atlantic Casualty has authority in fifty states and Washington, DC. We value our employees and believe embracing diversity of thought aides in fostering a culture of belonging; where all are seen, heard and valued.

ACIC has been certified a “Great Place to Work” for the last 2 years and for 2020-2021 is ranked #33 on Fortune’s “Best Place to Work” list of the top 100 best small and medium companies to work. In 2021, ACIC placed #12 for Financial Services & Insurance in the small and medium workplace category. In 2021, ACIC is #53 on Fortune's Best Workplaces for Millennials!

We offer employee development opportunities through Cornerstone Learning Management System, Franklin Covey, the Institutes and Pluralsight.

At Atlantic, we are family! We care about our associates physical, emotional, and professional health. We emphasize in wellness benefits, charity, and training programs offered.

Please visit our Careers Page for more information of the benefits and programs you will enjoy by joining the team at Atlantic Casualty.

www.atlanticcasualty.net/about-acic/our-careers/

All positions at Atlantic Casualty report to assigned local office on a hybrid schedule, unless otherwise deemed necessary.

Summary:

Entry-level position focused on shadowing in multiple departments, in a variety of jobs to gain a basic understanding of the overall company. Applicant will develop skills and knowledge throughout the designated training period to ultimately identify a position most closely aligned with applicant’s interests and aptitude while mutually benefiting Atlantic Casualty.

Essential Duties and Responsibilities:

Claims:

• Learn claims support team functions to include mail handling, answering phones, and all manner of support to assist the adjusters.
• Obtain an adjuster license for the state of North Carolina.
• Learn to analyze, review, and interpret policies, to assess liability, verify and review damages, and properly document information in the claim file.

Accounting:

• Develop basic understanding of how to apply premium audit and account current cash applications.
• Learn how to apply payments in Dashboard application.

Underwriting:

• Develop basic understanding of various coverage options. Shadow underwriters to develop understanding of their and fact gathering and decision-making processes.
• Assist underwriting assistants with policy endorsement processing.
• Underwrite small new and renewal accounts. Support territorial teams in all aspects of underwriting, including policy and inspection analysis, customer service support phone calls, and all other aspects of agency relationship management.
• Learn process of setting up submission files and complete submission database updates.

Marketing:

• Develop basic knowledge of all marketing functions.
• Learn how to prepare communication materials and promotional items utilizing various mediums.
• Shadow marketing team to see how agency relationships are developed and maintained. Learn about agency books of business.

Operations:

• Learn process of sorting mail and scanning into ImageRight.
• Develop basic knowledge of switchboard operations.
• Shadow policy services and learn the workflow for processing policy endorsements.

Information Technology:

• Shadow network team to develop understanding of helpdesk functions and overall network management.
• Learn to troubleshoot tickets, manage agent issues and test Atlantic Casualty Express System as well as Policy Issuance with P&C team.
• Gain understanding of database administration functions with database management team.
• Learn inner workings of Claim Center and how to test various components.
• Gain understanding of various roles within IT and the impact on overall organizational effectiveness.

Required Education/Experience:

Basic

• Minimum of associates degree; risk management or insurance major a plus.
• Excellent time management skills.
• Ability to multi-task is essential.
• Keyboard Skills
• Microsoft Office

Advanced

• Solid written and verbal communication skills are required to interact competently with internal and external customers.
• Must be capable of logical and creative reasoning and be able to apply those skills in any situation.
• Solid problem-solving skills are essential. Must demonstrate the initiative to seek clarification as issues arise.
• The position requires collecting, compiling, and organizing facts and figures in accordance with established procedures.
• The incumbent has some latitude in decision-making by setting priorities and / or making decisions based on established procedures and policies. Guidance is readily available, and work may be checked for accuracy and completeness.

Mental Requirements:

Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of instructions in written or diagram form. Reasoning; dealing with problems involving a few variables in standard situations.

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands to finger, handle controls and talk or hear. The employee frequently is required to sit and reach with hands and arms. The employee is occasionally required to stand and walk. The employee may occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, color vision, and the ability to adjust focus.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate. Works primarily indoors.

TRAVEL: 5%

"Atlantic Casualty Insurance Company is an equal opportunity employer"