What are the responsibilities and job description for the Patient Care Representative position at Atlantic Eye Physicians?
Overview:
We are seeking a Patient Care Representative that is detail-oriented and customer-focused to join our dynamic ophthalmology practice. As a valued member of our practice, you will play a vital role in ensuring exceptional patient care and smooth clinic operations. Some travel between our four Monmouth County locations is required.
Responsibilities:
- Extend a warm greeting to patients, ensuring their experience is positive and comfortable.
- Handle incoming calls with professionalism, taking messages, and providing accurate information as needed.
- Efficiently manage patient check-ins and check-outs, ensuring a seamless process from start to finish.
- Coordinate appointment scheduling and confirmations, maintaining accuracy and timeliness.
- Verify insurance eligibility and update patient information.
- Collect co-pays and patient payments with precision and courtesy.
- Utilize our Electronic Health Record (EHR) system effectively to maintain accurate patient records.
- Obtain referrals and prior authorizations, ensuring timely access to care.
- Manage confirmation calls and patient recalls supporting continuity of care.
Qualifications:
- Strong interpersonal skills with a friendly and professional demeanor.
- Excellent organizational and multitasking abilities, with a keen attention to detail.
- Proficiency in using computer systems and electronic health records.
- Prior experience in a medical office or customer service role preferred.
- Ability to adapt and thrive in a fast-paced environment while maintaining a positive attitude.
- Knowledge of medical terminology, insurance processes, and scheduling procedures is a plus.
- Bilingual preferred.
Education Requirement:
Work Schedule:
8:30AM-5:00PM Flexibility is key, with occasional availability required on weekends and evenings.
About Us:
At Atlantic Eye Physicians, we're not just a team; we're a family dedicated to excellence in eye care. As a leading provider of comprehensive eye health services, we pride ourselves on our commitment to patient-centered care and professional development.
Why Choose Atlantic Eye Physicians?
- Compassionate Care: We prioritize patient well-being and lasting relationships.
- Leading Technology: Work with cutting-edge equipment and innovative treatments.
- Team Collaboration: Join a supportive team of professionals from diverse backgrounds.
- Continuous Development: Grow your skills with ongoing training and career advancement opportunities.
Company Benefits:
- Competitive salary to match experience and contributions.
- 401(K) retirement savings plan with employer match.
- Comprehensive medical, vision, and dental insurance plans.
- Paid holidays and vacation days.
- Employee Discounts.
- Professional development and career advancement opportunities.