What are the responsibilities and job description for the Member Experience Call Center Specialist I position at Atlantic Federal Credit Union?
Are you the call center pro we've been seeking? Someone ready to make a meaningful impact on our members' lives. At Atlantic, we believe that exceptional individuals like you are the pulse of the communities we hold dear. If you're passionate about engaging phone conversations and excel at seamless communication through text or email, then you're exactly who we're looking for.
Step into the dynamic epicenter of Atlantic FCU—where every incoming call and chat meets its expert match. As a seasoned Member Experience Call Center Specialist I, you're not just providing answers; you're a masterful navigator through our products and services, skillfully handling Tier I calls and chats with precision, expertise, and unparalleled service excellence at our Member Service Center. From managing transactions with a deft touch, swiftly addressing balance inquiries, maintaining debit card integrity, to adeptly recommending our cutting-edge products, your approach is a blend of genuine friendliness, lightning speed, and flawless accuracy, turning every interaction into a testament of your professional prowess.
Ready to create exceptional member experiences? Join us. Let's make a difference together!
Atlantic is proud to be an Equal Opportunity Employer
Requirements:- At least one year of call center experience.
- Previous experience within a financial institution call center is preferred.
- Excellent customer service skills to help meet and exceed member expectations.
- Superior written and verbal communication.
- Note that occasional Saturday commitments may be required.