Software Coordinator

Atlantic Testing Laboratories (ATL) is a 55-year-old full-service engineering support firm operating from 11 offices throughout New York State. Our commitment to employee satisfaction and client service results in a culture of opportunity and inclusion.

ATL is seeking a Software Coordinator to help manage, maintain, and optimize our software systems. The successful candidate will ensure smooth operation, security, and performance of applications while supporting ATL’s 11 divisions and collaborating with our IT team to implement updates, troubleshoot issues, and improve workflows.

Location: Rome, NY

Software Coordinator Perks & Benefits:

• Competitive Pay and Comprehensive Health Insurance
• Advancement Opportunity
• Paid Vacation/Sick/Personal/Holidays
• Safety training and equipment
• 401(k) Retirement Savings Plan

Software Coordinator Qualifications:

• Associate or bachelor degree in information technology, Computer Science, or related discipline, or equivalent experience in a software administration or business systems role
• Minimum of 2 years’ experience supporting, implementing, or coordinating software systems in a business environment
• Proficient in Microsoft 365 applications (Word, Excel, Outlook, Teams, SharePoint) and adaptable to new software platforms and emerging technologies
• Strong troubleshooting and analytical skills with a customer-service mindset
• Excellent problem-solving, communication, and organizational skills

Software Coordinator Responsibilities:

• Manage day-to-day administration of corporate software systems and cloud applications, ensuring access, security, and user functionality
• Administer user accounts, permissions, and role-based access within enterprise applications such as Unanet, Agile Frameworks Metafield, and other business systems
• Coordinate software updates, new feature rollouts, and testing processes in collaboration with developers, vendors, and internal stakeholders
• Develop and maintain software training materials, FAQs, and user guides for internal applications. Conduct one-on-one and group training sessions for new users or system rollouts. Ensure compliance with licensing agreements and maintain accurate software inventory records
• Collaborate with IT, and business teams to integrate new tools and improve processes
• Maintain confidentiality of all data, access credentials, and corporate systems information
• Document configurations, procedures, and troubleshooting steps

ATL is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, national origin, sex, sexual orientation, gender identity, genetic characteristics, disability, military status, protected veteran status, and any other basis protected by applicable local, state, or federal law or Executive Orders.