What are the responsibilities and job description for the Guest Services Representative position at AtlantiCare?
Position Summary
The Guest Service Representative is responsible for providing the highest level of customer service to center members and the public, as it relates to the Life Center facility and membership information.
The Guest Service Representative is responsible for overseeing the enrollment procedures and ongoing customer satisfaction and member retention. This position assists in sales and maintaining pro shop merchandise.
This position supports organizational goals by providing quality customer service, participating in performance improvement efforts and demonstrating a commitment to teamwork and cooperation.
Qualifications
EDUCATION: High School diploma required, Associate or Bachelor's degree preferred.
LICENSE/CERTIFICATION: BLS Certified annually required within 90 days from date or hire or transfer. Effective 1/1/2021, existing incumbents with Heart Saver will be required to renew with BLS, all new hires effective this same date is required to have BLS.
EXPERIENCE:
PERFORMANCE EXPECTATIONS
Demonstrates the competencies as established on the Assessment and Evaluation Tool for this position.
WORK ENVIRONMENT
Potential for exposure to the hazards and risk of the hospital environment, including exposure to infectious disease, hazardous substances, and potential injury. This position requires frequent walking and standing and occasional lifting up to 20 lbs.
The essential functions for this position are listed on the Assessment and Evaluation Tool.
The Guest Service Representative is responsible for providing the highest level of customer service to center members and the public, as it relates to the Life Center facility and membership information.
The Guest Service Representative is responsible for overseeing the enrollment procedures and ongoing customer satisfaction and member retention. This position assists in sales and maintaining pro shop merchandise.
This position supports organizational goals by providing quality customer service, participating in performance improvement efforts and demonstrating a commitment to teamwork and cooperation.
Qualifications
EDUCATION: High School diploma required, Associate or Bachelor's degree preferred.
LICENSE/CERTIFICATION: BLS Certified annually required within 90 days from date or hire or transfer. Effective 1/1/2021, existing incumbents with Heart Saver will be required to renew with BLS, all new hires effective this same date is required to have BLS.
EXPERIENCE:
PERFORMANCE EXPECTATIONS
Demonstrates the competencies as established on the Assessment and Evaluation Tool for this position.
WORK ENVIRONMENT
Potential for exposure to the hazards and risk of the hospital environment, including exposure to infectious disease, hazardous substances, and potential injury. This position requires frequent walking and standing and occasional lifting up to 20 lbs.
The essential functions for this position are listed on the Assessment and Evaluation Tool.
