What are the responsibilities and job description for the Spa Reservation Agent position at Atlantis Casino Resort & Spa?
Overview
Atlantis is currently seeking a Spa Reservation Agent. The Reservation Agent is responsible for providing guests with comprehensive and professional guidance regarding spa procedures and services, as well as booking all spa treatments.
Responsibilities
- Schedules Spa/Salon appointments and makes reservations.
- Maintains the appointment calendar and confirms all Spa appointments.
- Assists walk-in guests who do not have appointments and books them as soon as possible.
- Ensures timely services to all guests, keeping with a scheduled time line to provide an optimal number of guests accommodated.
- Maintains a working knowledge of all services and products offered at the Spa.
- Promotes the sales of additional Spa services ensures appropriate stock of supplies necessary to effectively perform job responsibilities.
- Maintains a neat and orderly work area and assists in the appearance and cleanliness of the Spa.
While performing the duties of this job, the employee may be required to stand; walk; use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel crouch or crawl; talk, and hear. The employee may occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to focus.
Qualifications
- Must be at least 18 Years of age
- Have the ability to be polite and professional over the phone at all times.
- Great communication skills, both verbal and written
- Highly organized
- Ability to multi-task
***MUST adhere to all grooming standards, no "visible" tattoos/piercings or unnatural hair colors***
Atlantis Casino Resort Spa fosters a team working environment and an environment that is focused on Team Member recognition and appreciation. Some of the ways in which we accomplish this is by offering the following:
- Comprehensive benefits (medical, dental, vision, supplemental coverage)
- 401K retirement savings plan discretionary match
- Education Tuition Reimbursement Program
- Scholarship Opportunity
- Paid Vacation
- Holiday Pay
- Recreation /Fitness Discounts
- Weekly Resort Prizes
- Career Development and Training Workshops
- FREE daily meal
- Internal Advancement
