Certified Medical Assistant

MA Intake Job Purpose: A combination of clerical and administrative duties as a Front Intake and Medical Assistant.

MA Intake Job Duties:

• Welcomes patients and visitors by greeting patients and visitors, in person or on the telephone; answering or referring inquiries;
• Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.
• Keeps patient appointments on schedule by notifying provider of patient's arrival.
• Answers patients' questions and concerns and maintains the reception area;
• Ensures availability of treatment information by filing and retrieving patient records;
• Maintains patient accounts by obtaining, recording, and updating personal and financial information;
• Obtains revenue by recording and updating financial information; recording and collecting patient charges; controlling credit extended to patients; filing, collecting, and expediting third-party claims;
• Contributes to team effort by accomplishing related results as needed.
• Provide educational information for consumers on any medications (i.e. side effects, or what the medication is treating).
• Excellent communication skills with Doctor’s or physicians, to complete assigned orders and expedite work results. Great clinical insight and great communication with Medical Providers when in doubt about client’s conditions.
• Consumer’s medication requests, titration or medication discontinuation should be communicated with Medical Providers in order to obtain indications on medical necessity for patient’s treatment.
• For Suboxone: Make sure the consumer fills out necessary paperwork /questionnaires
• File any Lab Results that need to be filed as soon as they come in. Labs will be filed in the correct chart & in EHR software.
• Helps patients in distress by responding to emergencies;
• Protects patients' rights by maintaining confidentiality of personal and financial information;
• Maintains operations by following policies and procedures; reporting needed changes.
• The following inquiries by consumers are those that can be assisted with by MA Intake:
  • Provide information to consumer that is found on EHR such as:
    • Consumer demographics
    • Appointment information
    • Status on prescription sent to pharmacy
    • Pharmacy on file for consumer.
    • Medications prescribed by Provider.
    • Refills available and stated on EHR profile.
    • Confirmation on medical records received, completed, or processed.
    • Confirmation of active insurance.
    • Confirmation on co-pays (transfer or inquire with billing).
  • For any further inquiries that require clinical recommendations or confirmations, transfer or inquire with Licensed Vocational Nurse (LVN).

Skills/Qualifications: CCMA certified, CPR Certified, Verbal Communication, Microsoft Office Skills, Bilingual, Professionalism,

and Administrative Skills.

The described schedule may change due to the need of our patients and the Company. As required this position will be rotated among ABHS clinics.

Salary : $11 - $12