What are the responsibilities and job description for the Customer Service Coordinator position at Atlas Van Lines?
Overview
Atlas International is one of the industry leaders in International Freight Forwarding and has been recognized for providing top level relocation satisfaction scores and continuously strive to provide best-in-class service. Atlas International is comprised of companies that deliver transportation and related services globally through a network of quality agents and select service partners. Atlas is distinguished by agents ownership and a shared commitment to help people go new places more easily and more securely. Through a continuing emphasis on service excellence, the company has achieved extraordinary growth.
As we continue to grow, we look for individuals who want to be part of our dynamic organization dedicated to providing opportunities to learn about an exciting industry. Every day we help you go new places®, with expertise in moving and logistics, bringing the world within reach.
Atlas International is seeking an International Relocation Coordinator to join the customer service team in Evansville, Indiana!
This position will be responsible for the following duties:
- Focuses on arranging services related to the relocation process, interacts with agents and operations personnel
- Providing clear and direct communication with customers, accounts, and International & Domestic Agency partners
- Tracks all stages of the relocation & contacts various vendors to ensure servicing parties understand all move management requirements
- Managing expenses to ensure profitability of each relocation
- Collects and maintains system updates and documents all procedures in the Atlas System
What We Offer
- Generous benefits, including paid vacation, sick, holidays and paid VTO (Volunteer time off)
- Medical, dental, and vision insurance, FSA, company paid GTL and LTD, awesome 401K match
- Casual dress code, onsite clinic, gym, and much more!
Atlas is an EO employer - Veterans/Disabled and other protected categories.
Qualifications
- Excellent verbal and written communications
- Detail-oriented
- Ability to focus on productivity goals and deadlines
- Computer competency, specifically with Microsoft Office products such as Word Processing and Excel
- Self-starter, dependable, team-oriented