Accounts Payable Specialist

9 month contract (could extend or convert)

Onsite in Glen Allen, VA

Large client in banking industry

Job description:

Account Payables Chargeback/Dispute Specialist

This position will be responsible for credit card chargeback and fraud activities for travel related activity for cxLoyalty. Core responsibilities will include performing booking and customer verification for transactions and responding to chargeback inquiries related to fraud and chargeback activities. Must have a thorough understanding of the travel related business.

Additional responsibilities will include monitoring trends and providing feedback to management, performing quality assurance activities, conducting daily reconciliations of order review volumes, and assisting with investigations and other ad hoc requests.

Essential Job Functions

o Daily cash posting.

o Research and respond to chargebacks or dispute claims from all major credit cards for cxLoyalty business.

o Review retrieval and chargeback response process to identify and enact improvements that will maximize resources and reduce losses.

o Serves as the functional expert for all credit card payment activity through the payment processing systems including and not limited to the various internal and external resources.

o Documenting fraud and chargeback alerts

o Maintain and update Travcom systems and processes for deducting lost chargebacks from booking settlements as per cxLoyalty policies. (Including Maui, Switchfly and Worldspan)

o Respond to client refund requests via payment processor in a timely manner and per current policies and procedures.

o Maintain a working knowledge of fraud and chargeback trends both on an industry and corporate level. Communicate emerging trends and issues to management on a regular basis.

o Prepare and distribute client billing reports on a recurring and ad-hoc basis.

o Maintain an understanding of cxLoyalty products, services, and systems.

o Produce reports on a weekly/monthly/quarterly basis and support requests for ad-hoc analysis by business units

o Preform routinely quality checks by auditing 10-15% of all disputes and chargeback resolutions.

o Assist with the development and maintenance of loss prevention policies, procedures, and processes.

o Respond to client refund requests via SCP tickets in a timely manner and per current policies and procedures.

Requirements:

Knowledge, Skills, and Abilities:

· 2 years of experience in a detail-oriented work environment preferably Accounts Payable area

· 3 years of experience in managing multiple priorities

· Ability to complete work with minimum supervision.

· Possess effective communication skills, both verbal and written.

· Ability to handle multiple tasks efficiently and in a timely manner.

· Exhibits enthusiasm and cooperation as an active member of a team environment.

· Possess strong interpersonal skills.

· Possess strong PC skills - Intermediate Excel experience is required.

· At least 2 year of customer service experience.

· Demonstrated problem solving skills & strong mathematical skills.

· Ability to meet deadlines

• What are the top 3 things you look for in a candidate? Proficiency in reconciling, ability to retain information after training, ability to work independently.