What are the responsibilities and job description for the Customer Support Representative – Automotive Products position at ATR International?
Customer Support Representative – Automotive Products
Join a team that supports one of the most respected names in the automotive tools and equipment industry. If you enjoy problem-solving, talking to people, and working with quality products trusted by professionals, this is the opportunity for you.
We’re hiring a Customer Support Representative to assist customers with technical support, product guidance, and general inquiries. You’ll play a key role in delivering a top-tier customer experience—helping users get the most out of their tools and equipment.
🔧 What You’ll Be Doing:
- Provide support via inbound/outbound calls and emails
- Troubleshoot technical issues and provide product usage guidance
- Assist with product registration, replacement parts, and occasional up-selling
- Accurately log customer interactions in our system
- Follow up promptly on voicemails and messages
- Participate in internal and third-party training sessions
👤 You’re a Great Fit If You Have:
- 3 years of customer service experience
- Strong communication skills and a professional demeanor
- A helpful, solution-focused mindset
- Automotive repair or enthusiast experience (a strong plus)
- Bilingual in Spanish or French (preferred)
Location: San Jose, CA
Hourly Rate: $25.00/hour
Type: Full-Time | Onsite
💼 Perks & Benefits:
- MEC/ACP Medical Coverage
- Optional Dental, Vision, Life, and Supplemental Insurance
- 401(k) (eligibility requirements apply)
- Paid sick leave (as required by state/county)
Please Note: Applicants must be authorized to work in the U.S. We are not able to sponsor H1B or STEM OPT I-983 visas for this position.
Salary : $25
