Intake and Discharge Coordinator and Assistant

Position Summary:

Attain Behavioral Health is seeking a compassionate and detail-oriented Intake/Discharge Coordinator & Assistant to support the smooth transition of clients entering and exiting our behavioral health programs. This role is vital in ensuring continuity of care, accurate documentation, and a welcoming experience for all clients and their families. The ideal candidate will have a strong administrative background, excellent communication skills, and a deep respect for confidentiality and client-centered care.

Benefits:

• Competitive hourly rate or salary, based on experience (34,000 to 50,000 per year)
• Health insurance
• Paid time off and holidays
• Professional development support
• Supportive and mission-driven team environment
  
  
  

Key Responsibilities:

Intake Coordination

• Serve as the first point of contact for new client referrals and inquiries.
• Schedule and coordinate initial assessments with clinical and medical staff.
• Obtain and verify insurance, demographic, and clinical documentation prior to intake.
• Ensure all intake paperwork is completed accurately and uploaded into the EMR (Ritten).
• Provide clients and families with program orientation and respond to general questions.
• Collaborate with business development and front office staff to track admission outcomes.
  
  
  

Discharge Coordination

• Coordinate discharge planning in collaboration with clinicians and case managers.
• Notify necessary parties regarding planned or unplanned discharges (AMA, completion, transfer).
• Ensure discharge summaries and documentation are completed in a timely manner.
• Schedule follow-up appointments, referrals, or aftercare services as needed.
• Track readmissions and maintain discharge logs for quality improvement and reporting.
  
  
  

Administrative & Assistant Support

• Assist the Clinical Director with administrative tasks, calendar management, and documentation follow-ups.
• Support program audits, chart reviews, and reporting requirements as needed.
• Maintain organized records in alignment with HIPAA and compliance standards.
• Help track program utilization, outcomes, and client satisfaction feedback.
  
  
  

Qualifications:

• High School Diploma or GED required; Associate’s or Bachelor's degree in a health or human services field preferred.
• Valid CDCA certification from the Ohio Chemical Dependency Professionals Board.
• 1-2 years of experience in a behavioral health, substance use, or medical office setting preferred.
• Familiarity with EMR systems (Ritten or similar) and HIPAA regulations.
• Strong organizational, time management, and communication skills.
• Ability to multitask, work collaboratively in a fast-paced environment, and show empathy in client interactions.
  
  
  

Attain Behavioral Health is an equal opportunity employer committed to creating a diverse and inclusive workplace. We welcome candidates from all backgrounds and experiences.

To apply please submit your resume and references here or email us at hr@attainbh.com