Front Desk Agent - Microtel-Columbus, GA

Front Desk Agent - Microtel-Columbus, GA

Front Desk Agents consistently deliver outstanding customer service to each guest every time ensuring that the highest standards are upheld and guest expectations are exceeded through the check-in/check-out process, in person throughout their stay and in telephone communications. Front Desk Agents respond to guest’s requests with a sense of urgency and concern. Front Desk Agents are the communication and information center for guests, fellow employees, vendors, and other outside business representatives. They perform a variety of clerical duties including basic computer work, reception and simple accounting tasks. Specifically, you will be responsible for performing the following tasks to the highest standards.

Job Requirements:

• Complete all required brand specific training
• Complete all required Microtel and Auburn Hospitality University training
• Complete all required health and safety training
• Adhere to all Auburn Hospitality, Inc. and property specific brand standards
• Perform any other duties as requested by management to aid in better operation of the hotel and service to the guests
• Provide personalized, friendly service to every guest and associate
• Have knowledge of all hotel systems including PBX phone system, key card system, PMS reservation systems, and general office machines
• Complete all tasks described on the relevant shift checklist during shift
• Have knowledge of fire alarm system and Emergency/evacuation procedures
• Check the credit of guest accounts daily and follow up if action is required
• Have knowledge of surrounding area
• Be responsible for security of guests, fellow employees, and hotel assets
• Keep cash drawer secure and in balance throughout the shift
• Communicate with housekeeping department in order to ensure an ample supply of clean rooms
• Sell and up-sell rooms to walk-ins and phone reservations
• Have general knowledge of housekeeping, bed making, vacuuming, etc.
• Strive for the consistent goal of 100% occupancy and 100% guest satisfaction
• Have professional telephone & communication skills
• Have patience and understanding for every person encountered
• Keep the business functions of the company including, but not limited to financial status, customer/guest information, employee issues, etc. confidential

 Necessary Skills:

• Keep confidential the business functions of the company including, but not limited to, financial status, customer/guest information, employee issues, etc.
• Must be responsible for security of guests, fellow employees and hotel assets
• Have knowledge of fire alarm system and evacuation procedures
• Have dependable transportation available
• Able to communicate effectively in writing, by telephone and in person.
• Able to work a flexible schedule
• Is organized, honest, work well with others, and have an outgoing personality
• Maintain a clean and attractive work area, uniform, and person

Physical Requirements:

• Be able to bend, reach, kneel, push, and stretch and lift and/or carry up to 25 pounds
• Can stand/walk on feet for 8 hours and work in a restrictive space/environment.
• Must have eyesight enabling vision both near and far
• Must be comfortable using a step stool or ladder
• Must be able to use/lift arms for up to 8 hours
• Must be able to handle heat and stress
• Have finger dexterity for operating equipment
• Must speak in a clear, understandable voice, hear at a basic level, and understand English
• Must be able to write

What we offer:

We offer our work family competitive pay, paid time off, and Wyndham Hotel discounts. You will also get to be a part of a team that challenges, mentors, and encourages you during your career!

Does this sound like a job for you?  If so, apply TODAY!

Microtel-Columbus, GA is an Equal Opportunity Employer and participates in the E-Verify Program. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. Microtel-Columbus complies with all COVID-19 regulations in ensuring a safe environment for our employees and guests.

Qualifications