DEPOSIT OPERATIONS SPECIALIST

Description

JOB DESCRIPTION: Deposit Operation Specialist

WAGE CLASSIFICATION: GRADE 6 / NON-EXEMPT

REPORTS TO: DEPOSIT OPS/CIP OFFICER

SUPERVISES: NO SUPERVISORY RESPONSIBILITY

JOB SUMMARY

Perform customer assistance functions relative to their account relationships to the bank. Discuss accounts and discrepancies with customers by phone. Verify customer information and update information on the AS400. Balance bank accounts, prepare reports and correct information.

ESSENTIAL PERFORMANCE SKILLS, DUTIES, AND RESPONSIBILITIES:

1. Cross train for all jobs within the department
   • New Accounts/File Maintenance
   • Unposted
   • NSF
   • Balancing report
   • Charge backs
   • Charge offs
   • Balancing Accounts: Expense checks, interest checks, Money Orders, Cashier checks, ATM, Branch Tellers/Vaults, Harland, etc.
   • Review checks over $5,000
   • Review reports: Double Posting, Excessive debits, Pre-dormant, etc.
   • Review accounts for account and CIP corrections and produce exception report.
   • Key punch and balance investments accounts
   • Certificate of Deposit/File Maintenance
   • Return Mail
   • Hold Statements
   • Ordering Fed Money
   • Child Support Verification
   • Social Security Verification
2. Cross train on monthly reports including but not limited to:

• Month-End branch totals
• New Accounts
• Closed Accounts
• Service Charge Waived
• IOLTA
• Certificate of Deposit Summary
• Foreign Items
• Teller Over and Short

1. Answer telephone promptly and professionally
2. Responsible for daily assistance with the following assignments:
   • Sort and mail sweep notices, phone transfers & excess debit notices
   • Scan new accounts/updated signature cards
   • Verify for correctness and enter new accounts/maintenance on computer
   • Process returns, either by returning or charging back to customer accounts
   • Correctly process all un-posted items
   • Responsible for processing of all insufficient items
   • Balance the un-posted debits and credits
   • Retrieve copies of statements, checks and other documents as requested by customers or employees
   • Prepare confirmation and reclamations sent to bank
   • Assist with research on Kite Suspect Report.
3. Other duties as assigned by supervisor

Education (of Equivalent Experience)

High school diploma or GED equivalent.

One (1) year of banking experience preferred

General knowledge of Deposit Operations, Bookkeeping or equivalent experience preferred

ORGANIZATION

Has an inherent duty and responsibility to make recommendations to supervisor concerning possible methods to improve department.

FINANCES

Has responsibility to make recommendation to supervisor concerning the budgetary need to the department.

RELATIONSHIPS

Responsible to the Deposit Operations/CIP Officer for the fulfillment of functions, responsibilities and authority for proper interpretation.

Will have contact with customer and public, and is to conduct relationships in a manner that will enhance the over all marketing effort of the bank.

May be called upon from time to time to participate with community organizations and community projects.

Qualifications

ESSENTIAL TECHNICAL SKILLS, QUALIFICATIONS, AND/OR EXPERIENCE

KNOWLEDGE/SKILLS/ABILITIES REQUIRED:

• Must have good communications skills and phone etiquette
• Considerable tact and public relations ability is required
• Requires answering telephones for extended periods
• Working knowledge of general office equipment (computer programs, copier, fax machine, telephone, typewriter, etc.)
• Ability to read and complete forms and documents
• Workable knowledge of bank services through training
• Ability to work closely and cooperatively with customers, management, and co-workers
• Ability to follow instructions and use logic in problem solving
• Ability to use basic math skills
• Must maintain regular and predictable attendance
• Must be punctual and timely in meeting all requirements of performance; including, but not limited to, attendance standards and work deadlines; beginning and ending assignments on time; and scheduled work breaks where applicable
• Ability to maintain confidential information
• Ability to work in a constant state of alertness and in a safe manner
• Ability to follow the policies and rules of AuburnBank
• Must have general knowledge of the Patriot Act
• Ability to multi-task
• Ability to handle stress
• Ability to bend, push, pull, and sit or stand for long periods of time
• Ability to transport/lift up to 30 lbs.
• Requires eye-hand coordination and manual dexterity