What are the responsibilities and job description for the IT Operations Co-Op position at Audax Group?
POSITION SUMMARY:
The primary role of the IT Operations Intern is to act as the first point of contact in IT for daily operational tasks. The IT Operations Intern may be asked to assist with identifying root causes, resolve, and monitor all technology support requests in a timely, effective, and personable manner.
KEY RESPONSIBILITIES:
- Answer all service requests in a timely manner, set customer expectations around resolution times, and follow-up to ensure overall customer satisfaction.
- Provide a consistently high-quality customer service experience by upholding established service standards
- Assist in the deployment, maintenance, support, upgrade, and tracking of new and existing client technology assets, including desktops, laptops, phones, mobile devices, printers, and other peripherals
- Perform tasks associated with adds/moves/changes and the relocation of all IT related assets during office/workspace moves
- This position may provide first point of contact for customer-facing support on the following: desktops, laptops, mobile devices, operating systems, applications, printers, networking, remote access, and telephony
REQUIREMENTS & QUALIFICATIONS:
- Ability to deliver business-quality written and verbal communications and interact professionally with people at all levels of the organization
- Self-motivated, multi-tasking, ability to prioritize and perform a variety of concurrent tasks with limited direction
TECHNOLOGY QUALIFICATIONS:
- Basic to Intermediate Windows OS, macOS and Apple iOS
- Basic to Intermediate MS Outlook and MS Office 365
- Basic to Intermediate Hardware and Software installation/deployment
Location: Boston, MA. This position is in the office 3 days/week. These in-office requirements may be adjusted based on the needs of the business.
Date: July 2024 - December 2024