What are the responsibilities and job description for the Boutique Technical Advisor position at Audemars Piguet?
Company DescriptionThe present and future of Audemars Piguet are built on the invaluable contributions of all our talents. Inspired by the wealth of our past, we are excited about the endless possibilities that our future holds. Together, we are resolutely forward-thinking and strive for excellence in all areas of our business.If this journey inspires you, come chart your own path within our family and let’s continue creating the extraordinary. Together, let's write the next chapter of your career!Job DescriptionContribute to the success of the boutique by providing best customer experience, by monitoring the service of AP watches, by supporting sales, by promoting our brand and products and by executing assigned work, within given time frames and in ways that meet objectives.RESPONSIBILITIES:Provide inspection service in order to identify problems with watches.Ensure the follow up of the intervention on AP watches by analyzing daily report synchronized between the boutiques and the CS centers.Complete simple interventions such as bracelet changes or adjustments, check of waterproofness and accuracy, battery change and time setting.Master and uses the different technical and IT applications related to all Aftersales operations (e.g. M3, Ultraquick, CRM). Manage the stock inventory related to repairs inclusive of procurementProvide reliable, accurate, and first class customer service.Successfully build the appropriate rapport with prospects and clients in contact with the boutique.Complete some sales transactions and advise customers on product information. Contribute to maintain store’s appearance.Participate actively in Customer Relationship Management data collection. Ensure the welcoming of the aftersales customers and all related tasks.Might participate to internal and external events of the boutique.QualificationsTechnical skills and related experience required.Demonstrate expertise on new luxury watches as well as old vintage watches; and a good general knowledge of watchmaking industry.Additional InformationAudemars Piguet offers a competitive and comprehensive compensation and benefits package. Audemars Piguet is an equal opportunity and affirmative action employer. Audemars Piguet hires without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law.