What are the responsibilities and job description for the Field Engineer position at Audio Enhancement?
Description
At Audio Enhancement, we help empower learning in the classroom every day. We believe in what we do, and how we do it. We take care of each other, exceed our customers’ expectations, and build success through partnership, friendship, and trust—with our team members, partners, and customers. Team members who work hard, pursue excellence, and have a positive attitude can expect to grow with us as we grow. At Audio Enhancement, we’re looking for “lifers”—members of our Audio Enhancement family who believe in our mission, share our passion, and want to spend their careers making a difference in education.
We are currently seeking a full-time Field Engineer for our Apopka, FL office.
This person will need to be able to commission installed Audio Enhancement products, train how to use it, and manage contractors installing equipment. Needs to have excellent customer service skills as this position will be meeting with project managers, internal and external, upper staff within school districts. May also help walking schools to help quote and design projects.
Duties would include:
- Installation of servers and head-end hardware
- Assist the Sales Engineering team with site surveys as needed.
- Build and maintain relationships with customers
- Provide technical support to internal and external customers
- Identifying network related issues on customers networks involving Audio Enhancement products.
- Provide support in the field and complete commissioning projects.
- Significant overnight travel is required - at least 75%.
Requirements
- Strong AV and networking knowledge
- Strong communication skills to work with internal and external parties
- Ability to effectively troubleshoot over the phone, remote sessions, or email
- Ability to work well as a member of a team, collaborating to find solutions
- Strong customer service skills
- Strong organizational skills
- Strong trouble shooting skills.
- Must be authorized to work in the United States
Compensation
Hourly wage is negotiable depending on skill and experience. Benefits include outstanding work environment, opportunities for growth, medical, dental and vision insurance, PTO and matching 401(k).
