Manager, Hospitality Operations

Under the direction of the Director, Hospitality, the Manager of Hospitality Operations will manage the operations of hospitality venues, both on campus and off-site, which includes food and beverage, guest services, and outside services. The Manager of Hospitality Operations is responsible for assuring the absolute highest level of service in all areas, while maintaining the utmost level of integrity and strictest confidentiality of all Club business.

This position is onsite in Augusta, Georgia.

Essential Functions of the Job

• Directly oversees Berckmans Place and Map & Flag hospitality operations, staffing, and training for all front-of-house and guest service operations.
• Provides the highest quality service and products to our members, patrons, and guests.
• Promotes a workplace culture that fosters a positive and inclusive environment, encourages collaboration and innovation, values employee well-being, and emphasizes a strong sense of service and excellence.
• Directly supervises all tournament leadership, ensuring they possess knowledge of our processes, products, and standards, and perform in accordance with all Club standards.
• Oversees the set-up, tear down, ordering, and inventory management of multiple food & beverage outlets.
• Assists with planning, research, and analysis of hospitality objectives, long-range planning, continuous improvement opportunities, and development.
• Assists with developing, forecasting, and implementing financial objectives.
• Participates in ongoing facility inspections throughout designated areas, ensuring consistent adherence to cleanliness, safety, and other standards.
• Manages and holds team members accountable for multiple processes, programs, and projects, while seeking efficiency through process improvements.
• Partners with leadership on the team's hiring, onboarding, performance management, and performance improvement.
• Accountable for the daily scheduling and allocation of staff.
• Accountable for the overall results of the team.
• Performs any other duties as required.
• Physical demands are outlined immediately below.

Physical Demands

• Acceptable level of hearing and vision to perform job duties.
• Occasionally required to walk and work with hands and arms, lift up to 50 pounds and/or drive a golf cart.
• Occasionally required to sit and use their hands and fingers to operate a computer
• Constantly required to walk, talk, hear, and see.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Other Duties and Responsibilities

• Performs other duties which are deemed by management to be an important part of the job.

Qualifications:

      Skills/Knowledge/Attributes:

• A consummate professional with a tremendous eye for detail.
• An overriding sense and appreciation for quality.
• An extremely strong work ethic.
• Ability to select, motivate, and develop a service-driven team of professionals.
• Effective written and verbal communication skills.
• Effective time management skills with the ability to prioritize multiple tasks.
• Working knowledge of Microsoft Office programs.

Relative Experience/Education:

• Three to five years of hospitality experience in a leadership position with multiple outlets at a high-volume hotel, club, restaurant group, or resort.
• Bachelor’s degree in hospitality management or related field.
• Related professional certification is preferred.

Required License(s):

• Possess a valid driver’s license and/or successfully complete the Club’s internal motor vehicle training program.

Projected Work Schedule:

Must be available for a varying work schedule to include days, evenings, weekends, holidays, and overtime as required.