CAMPUS GUIDE

BRIEF SUMMARY OF THE POSITION

Campus Guides work to provide excellent customer service through activities such as wayfinding, parking enforcement, assisting customers in/out of vehicles, providing wheelchairs/scooters, and providing shuttle services. Campus Guides are considered the “front door” and may make the first and last impression on an Aultman customer.

ESSENTIAL PHYSICAL/COGNITIVE JOB FUNCTIONS

Colleagues must be able to perform the essential functions of this position, with or without reasonable accommodation.

• Ability to communicate effectively with a dynamic customer base, providing excellent customer service at all times.
• Ability to safely operate motor vehicles for extended periods of time, including operating a customer shuttle service.
• Ability to assist customers with directions to locations in and around the facility.
• Ability to assist customers in and out of vehicles, as well as in and out of wheelchairs.
• Ability to effectively enforce parking regulations.
• Ability to effectively enforce facility entrance and screening requirements.
• Prompt and regular attendance at assigned facility/area of assignment.
• Ability to work shifts of at least 8 - 10 hours, and occasionally longer.
• Ability to interact with patients, colleagues, and other occupants in an appropriate and professional manner.
• Ability to receive, understand, and implement direction from supervision and management.
• Ability to identify, report, and mitigate safety concerns and hazards as appropriate.
• Ability to effectively function within the framework of department and organizational policies and procedures, to include department specific dress code requirements.
• Ability to work in highly dynamic environments, to include seasonal temperature extremes and inclement weather conditions.
• Ability to conduct traffic control operations as appropriate.
• Ability to successfully complete ongoing department and organizational competency requirements.
• Other duties as assigned by the Executive Director of Safety and Security and/or designee.

EDUCATIONAL/EXPERIENCE REQUIREMENTS

Minimum Education/Experience

• High School diploma or equivalent
• Valid driver’s license with less than 4 points

Desired Qualifications

• Strong interpersonal and customer service skills with the ability to handle a wide variety of circumstances and conditions.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or veteran status. 

JOB LOCATION AND SCHEDULING

• Varied locations and hours as required by the job (generally scheduled for 8 to 10-hour shifts).
• Weekdays, generally during business hours. No weekends or holidays.
• Subject to frequent interruptions and changes in priority of duties throughout the day.
• Sitting/standing/moving about during working hours.

PHYSICAL REQUIREMENTS ADDENDUM

• See attached physical demands addendum

HAZARDOUS EXPOSURE CATEGORY

• Category II

IMPORTANT NOTICE

This job description is intended to describe the general nature of the work performed. It does not contain a comprehensive inventory of all job duties, responsibilities, and qualifications. Employees will be required to perform any other job-related duties as requested by management. Aultman reserves the right to revise this job description. Employment with Aultman is at-will, meaning both Aultman and employees have the right to end the employment relationship at any time and for any reason. The at-will nature of this employment cannot be altered by and verbal statement or alleged verbal agreement. It may only be changed by a legally-binding written contract covering employment status. Aultman will reasonable accommodate employees or applicants with disabilities, as defined by the Americans with Disabilities Act, who are otherwise qualified to safely perform the essential functions of the job, with or without accommodation, unless such accommodation would constitute an undue hardship on Aultman, or poses a direct threat to the health and safety of the individual or others that cannot be sufficiently mitigated by reasonable accommodation. Any applicant or employee who requires an accommodation to perform the essential functions of his or her job or to enjoy equal benefits and privileges of employment should notify the Human Resource Department and request such an accommodation.