What are the responsibilities and job description for the NOC Tech position at Aunalytics?
Position Overview
- Primary Schedule - 8pm – 6am Monday, Tuesday, Wednesday, and Thursday nights (working remotely)
- Alternate Schedule – While the primary schedule is as stated above, candidates must be willing and able to work alternate days (including Fridays, Saturdays, and Sundays) up to 10% of the time to cover for colleagues on PTO.
- Schedule flexibility is a key requirement for this position.
- Remediate and resolve assigned client support requests which may include:
- Network security/firewall issues- Internet access, VPN, DNS issues
- Network switching/routing issues- Wireless network access issues
- Network Server performance issues- Data/Voice circuit issues
- Enterprise productivity/MS Office/Exchange/O365
- Server based OS support/directory services- Complex End User Issues
- Remediate and resolve network and systems alerts and alarms such as:
- Wide and Local Area Network Connections- Network Servers
- Enterprise Backup Systems- Firewall Security
- Enterprise Anti-Virus Systems- VOIP Systems
- Utilizing remote monitoring tools to assist in proactive network/systems support
- Support Cloud and Data Center services such as:
- Offsite Back up - Anti-Spam/Anti-Virus- Collaboration solutions
- Virtual Servers/Cloud Hosting- DNS Administration
- Email Encryption- Remote Desktop Gateway- Citrix
- Equipment inspection- Smart Hands for Colocation
- Data Center Inspection and Maintenance protocols- Facility Inspection Rounds
- Data Center Check In/ Escort and Security Procedures
Preferred Skills:
- Bachelor’s Degree in a technical field preferred, but not required
- Previous experience in a technical role strongly preferred; preference given to candidates with experience working within a managed services environment
- Engineer-level or Vendor certification preferred (i.e. MCSE, CCNP, MCITP)
- Basic understanding of networking / troubleshooting
- Tech savvy with an ability to quickly learn new technical concepts and skills
- Highly developed customer service skill set
- Must be able to communicate effectively, both verbal and written, with a broad range of individuals at all levels.
- Resourceful in getting things done, self-starter, productive working independently or collaboratively – ours is a fast-pace entrepreneurial environment with performance expectations and deadlines
- Inquisitiveness and an eagerness to learn new technologies and apply concepts to real world problems
- Share our values: growth, relationships, integrity, and true grit
What's in it for You?
- Opportunity to work with a rapidly expanding tech company
- Opportunity to work with cutting-edge technology in a casual, fun environment
- Opportunity to be a part of a local company committed to making a difference in our community
- Competitive salary and benefits package including health, vision, dental, and life insurance
At Aunalytics, we strive to be the technology infrastructure and primary advisors powering analytics and IT innovation for legacy businesses. We provide a spectrum of services from cloud infrastructure and IT services to advanced analytics and AI, all designed to empower businesses to harness the potential of technology and data. We provide the tools to not only help them survive, but to thrive in the data-driven future, enabling businesses to pioneer innovation while retaining their essence. We also understand that legacy businesses don’t just need technology tools; they require the guidance and expertise to navigate the complexities of adopting innovation. That’s why our meticulously crafted analytics and IT services go beyond software and hardware. We seamlessly integrate technology with strategic analysis, counsel, and hands-on management rooted in years of experience. Each business is unique, and our approach reflects that, ensuring a holistic solution that empowers legacy organizations to embrace innovation with confidence.