What are the responsibilities and job description for the Membership Services Executive position at Austin FC?
Austin FC joined Major League Soccer (MLS) as the League’s 27th club in January 2019. Austin FC began competing in MLS in April 2021 and played its first match at home on June 19, 2021, in the new, 100% privately financed, state-of-the-art Q2 Stadium in Austin. Austin FC finished the regular season 2nd in the Western Conference, while also making a run to the Western Conference Finals during the 2022 MLS Cup Playoffs.
Austin FC is actively seeking a driven and motivated Membership Services Executive to assist in managing and delivering superior service to the Austin FC season members.
In this role, you will be responsible for connecting the Club with the Austin community to promote the Austin FC brand while building and maintaining relationships with the Austin FC season members. You will also participate in key marketing campaigns to educate the Austin community on Austin FC products.
Each Membership Services Executive will be part of a team that will develop and execute effective renewal strategies to deliver memberships and programs in order to meet the needs of members of the Austin community to achieve both their objectives as well as Austin FC’s objectives for awareness, engagement, and continued support.
The position is based in Austin, TX and the role will be in-person at Austin FC’s main office.
Are You Someone That:
· Has a positive attitude, strong work ethic and passion for selling?
· Is goal oriented and driven to succeed?
· Is motivated by understanding a client’s needs and crafting creative solutions to meet those needs?
· Understands the need to partner with (and support) non-revenue-generating departments?
· Thrives in a culture of high performance and continuous improvement that values learning and quality?
· Consistently prioritizes projects, meetings and fast-changing schedules while remaining productive and professional?
· Enjoys being challenged and has a desire to develop innovative, positive outcomes?
· Is agile and able to respond effectively to the rapidly changing needs of a fast-paced / high-growth organization?
· Works well within in a collaborative, team-driven, and goal-based environment?
You Will:
· Manage and build relationships with current season members as well as create new opportunities for season members, future referrals and waitlist; and
· Service current and prospective season members on matchdays; and
· Be responsible for reaching or exceeding individual renewal and touchpoint goals; and
· Generate new premium hospitality and group sales revenue through referrals, self-prospecting, and leveraging relationships to reach or exceed new sales goals; and
· Utilize Salesforce CRM to log interaction with clients to enhance sales and service efforts.
You Have:
· Demonstrated service experience with a proven record of performance that consistently meets or exceeds goals and strategic objectives
· High proficiency in relationship building, relationship management and networking skills
· Evidence of being a strategic, creative thinker with the ability to develop and implement processes and plans
· A commitment to diversity and inclusion both internally and externally
· Demonstrated ability to communicate effectively using a variety of media with diverse audiences
· English language proficiency is essential and Spanish/English bilingual skills are a plus. Additional languages – even better
· An outstanding work ethic and attention to detail
· Proficiency in Microsoft applications and CRM systems. Proficiency in SalesForce
· Prior sports and entertainment industry experience a plus, but not required
· Bachelor’s Degree required
Other Details:
· It is the policy of Austin FC not to discriminate against any employee or applicant for employment because of race, color, sex, national origin, religion, age, gender, sexual orientation, gender identity, gender expression, physical or mental disability, marital status, genetic information, or any other characteristic protected by applicable law.
· All selected candidates are subject to passing a background check prior to employment.
· Hours are variable and can easily include early mornings, evenings, weekends and some holidays in addition to the traditional Monday through Friday hours.