Automotive Service Advisor - Capital Ford of Columbus

AUTOMOTIVE SERVICE ADVISOR: Our Service Advisors take ownership of the customer experience in the service lane and are the first point of contact as it relates to vehicle status, repairs, and diagnostics. Immediate opportunity for the right candidate looking to take their career to the next level. We are seeking a candidate who is well-versed in product offerings, inventory needs, technician scheduling and customer service, and contribute to our team by:

• Promptly and professionally answering service calls, and setting and confirming appointments
• Accurately and thoroughly writing repair orders
• Acting as a reliable, responsive liaison between the technician and customer
• Patiently and thoroughly assisting our customers through the service process.
• Collaborating with team members for loaner availability, proper warranty processing and disclosure
  
  

What We Offer

• Medical, Dental, and Vision Insurance
• 401(k) Savings Plan
• Ongoing professional development
• Family-friendly and inclusive culture
• Career growth and internal promotions
• Custom and competitive wage plans
• Sundays off to create a schedule that allows you a job and a life
  
  

RATE OF PAY:

• Expected Rate of Pay: $70-$100k for the right, driven person
  
  

OUR EXPECTIONS:

• Ford Certified Preferred
• 3-5 years Service Advisor/Writer experience
• Proficient with NNAnet
• DealerTrack experience preferred
• XTime experience preferred
• A strong record of positive customer satisfaction results
• Good organization skills and a friendly personality
• Fantastic communication skills
• A professional personal appearance
• A team-oriented and self-motivated attitude
• The ability to work with little supervision
• A clean driving record
  
  

Auto Services Unlimited “ASU” is an Equal Opportunity Employer. ASU does not discriminate based on race, religion, color, sex, gender identity, sexual orientation, age, noon-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law. All employment decisions are determined based on qualifications, merit, and business need.