Corporate Field Service Director

Job Description

This role is responsible for leading and growing the Field Service operations overseeing all branches for profitability within the framework of the stated corporate values and mission while protecting the corporate culture and improving overall customer experience. Looking for someone with demonstrated field service leadership experience across multiple locations and a high volume of calls. Experience with leading a centralized dispatch companywide and managing Service Coordinators and Field Service Technicians for all locations using ServiceTitan.

Develop & maintain staffing levels to allow typical service call response time to not more than 48 hours across all facilities.

Identify & implement operational improvements to generate a targeted gross profit in the Field Service segment.

Develop / Maintain / Grow an incentive pay plan for Field Service Technicians and Service Coordinators that rewards excellent work, while improving productivity and profitability.

Develop and Maintain a CSI framework to provide ongoing customer feedback.

Develop and implement a field service tech training schedule to improve time it takes to develop a competent technician.

Develop KPI’s that track and establish progress to stated goals for Field Service.

Grow Field Service Department through training and development of staff, acquisition of skilled field service technicians, increase calls per tech per day, development of Service Coordinators while meeting or exceeding stated profitability goals.

Lead the daily functioning of the service department including:

• Provide leadership, development, and direction to Service Coordinators, communicate Staffing needs.
• Plan and Direct Service Department on Customer Satisfaction and Growth.
• Oversee P&L, Budgets, and reporting for overall Service Department health, reaching or exceeding departmental goals.
• Dispatch coordination accuracy and logistics oversight of all service departments meeting set calls per tech per day.
• Audit completed daily customer billings for accuracy and approval.
• Oversee the communication for status of services to customers and educate on use of Service App.
• Oversee that Customer needs are met timely by establishing Min / Max levels for Department and Trucks.
• Department Fleet health by ensuring weekly inspections are completed and issues addressed.
• Training opportunities for departmental and company growth.
• Seek opportunities to grow employee, customer relationships and overall experience.
• Work closely with other departments to ensure customer and companies best interest.
• Communication vital to Employee and Customer Relationships.
  
  

Review after 90 days may result in increase in pay.

• Base salary varies with demonstrated experience and accomplishments.
• 15% of base pay pro-rated bonus that begins at 90% of stated goal accomplishments and maxes out at 20% of base pay for exceeding stated goals. 50% of bonus will be based on quantifiable goals and 50% based on qualitative commitments.
  
  

Employee Package Includes:

Paid Vacation and 9 Paid Holidays

Health Insurance with 50% company contribution toward selected coverage including family plans. Multiple plans through Blue Cross Blue Shield HMO and PPO plans to choose from

$100K Life & AD&D Insurance paid 100% by company

Short-Term and Long-Term disability paid 100% by company

Phone & Car Allowance paid each pay period

Voluntary Benefits Offered At Employee's Expense

Dental

Vision

Additional Life Insurance for employee and family

Employee Assistance Program

Many other optional benefit plans available

All Benefits Have a 30-day Waiting Period

401K with company match up to 4% of employee contribution with eligibility after 1 year of employment

Automotive Development Group where our goal is to provide equipment solutions to the Fixed Operations challenges of today.

Our company takes pride in providing and maintaining a quality turnkey Automotive Service Shop to dealerships, repair facilities and tire shops. Come be a part of a growing and respected company in the automotive industry!

Company Description

A mid-size company that has seen continued growth and recognized as a leader in our industry.

A mid-size company that has seen continued growth and recognized as a leader in our industry.