What are the responsibilities and job description for the Parts Dispatcher position at AutoNation, Inc.?
Position Overview
The AutoNation or ACP Auto Parts, LLC. Dispatcher is responsible for routing deliveries, interacting with drivers (company and/or third-party), assigning routes, maintaining an on-time delivery schedule, using TMS software, handling customer delivery inquiries, and communicating to drivers their duties for the day.
Who Would I Interact With?
Reports to the Parts Manager or ACP Auto Parts Warehouse Manager / Director. Interacts with region and corporate management Team members, customers, drivers, salespeople and other store Team members.
What are the day-to-day responsibilities?
- Execute customer orders from receipt of order through to delivery of product by building loads, assigning drivers and equipment.
- Assist drivers in checking for damaged parts, returns, cores and with open invoices (invoice to cashier).
- Monitor driver and vehicle performance while in route through automated tracking software, including route issues and potential Hours of Service constraints.
- Assist drivers with load, customer, or paperwork issues whenever required, including after or before normal business hours. Ensure shipments depart on time and according to schedule.
- Update Inside Sales Representatives regarding order status, including any issues that impact order requirements. Update the notes field in the TMS with such issues.
- Monitor, and address delay times on loads to determine if there were customer issues, driver and/or equipment problems, or other unforeseen circumstances
- Supervise all drivers and adjust routes as needed for absentee drivers.
- Constantly monitor the delivery log for day with loaders and parts pullers.
- Adjust cut off times if needed and notify CSR supervisor about changes.
- Monitoring the fleet to ensure equipment is clean and maintained regularly.
- Assist with the completion of accident reporting and investigation.
- Communicate with direct supervisor regarding overall operation status and performance. Advise supervisor of issues or irregularities impacting the operation or the customer.
- Answer all operator/driver inquiries/problems in a quick and efficient manner.
- Other duties as assigned.
What are the requirements for this job?
- High School diploma or equivalent
- Two years’ experience as a Dispatcher
- Excellent communication and problem-solving skills
- Adhere to all policies and procedures
- Working knowledge of Microsoft Office
- Maintain good attendance.
- Valid in-state driver’s license and have and maintain an acceptable, safe driving record
Company Overview
AutoNation, a provider of personalized transportation services, is driven by innovation and transformation. As one of America's most admired companies, AutoNation delivers a peerless Customer experience recognized by data-driven consumer insight leaders, Reputation and J.D. Power. Through its bold leadership and brand affinity, the AutoNation Brand is synonymous with "DRVPNK" and "What Drives You, Drives Us." AutoNation has a singular focus on personalized transportation services that are easy, transparent, and Customer-centric.
Benefits
Click here to learn more about our Benefits.
Join us as we pave the way to moving our company, our communities and our industry forward. Apply today at a location near you or wherever you dream the road will take you.
AutoNation is an equal opportunity employer and a drug-free workplace.
Salary : $24,900 - $31,500
