What are the responsibilities and job description for the Service Drive Manager position at AutoNation?
AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve.
So what do you say? Are you ready to be part of something big?
The service drive manager greets customers and collects information necessary to repair the problems with their vehicle. This includes following through with the technicians and the customer so the customer is satisfied with the work performed.
What are the day-to-day responsibilities?
- Schedule and assign daily work objectives for the service consultants
- Monitor performance and counsel service consultants with behavioral or performance issues
- Train, coach, supervise and assist service consultants
- Assist in the service reception during peak traffic times by greeting customers in a timely and friendly manner to obtain customer and vehicle data
- Maintain all supplies required to operate the service drive
- Communicate with team leaders to determine status of jobs
- Review the open repair order report on a daily basis, review and resolve any open repair orders that are beyond current week's business
- Partner with all other dealership personnel to ensure quality of service provided to customers
- Perform quality inspections of vehicles being returned to customers
- Follow up with customers to ensure satisfaction with service work
- Understand and comply with federal, state and local regulations such as those governing the disposal of hazardous waste, OSHA right-to-know act, ect :
- Follow company safety procedures to avoid exposure to fumes, dirt and harsh chemicals
What are the requirements for this job?
Exciting Benefits and Perks Await You :
AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.
