What are the responsibilities and job description for the Electrical Engineering Specialist position at Aux Partners?
Electrical Engineering Specialist / Technical Support Engineer
60-75k
On-site : Lafayette, Indiana
Travel 25% to client sites
This is an employee-owned innovative technology company with an engaging and participative work environment. We provide Electric Meter Testing Instruments, Systems, Software and Services to Electric Utility Companies, Electric Meter Manufacturers and National Metrology Institutes for Engineering, Laboratory, Shop and Site applications. We provides both portable and primary energy reference standards unequaled in accuracy, stability, and reliability.
The Customer Experience Team is the focal point for daily contact and communication with Customers providing standardized and customized responses and solutions. This position offers efficient and effective Customer-centric technical support to internal and external Customers, Sales Representatives, Regional Solutions Managers, Customer Support teammates and the Production and Service Labs via phone, email, WhatsApp, virtual meetings (i.e. WebEx, Microsoft Teams, etc.), in person at trade shows, and at the Customers’ premises to perform education, training, new sales support, and maintenance needs; this support requires approximately 25% travel. The Technical Support Engineer provides Customer perspective information to sales and software development teams; knows the theory of operation and application of the Company’s products; and is capable of effectively presenting that information to Customers. In addition, the Technical Support Engineer has a fundamental understanding of the application and theory of electricity metering.
The Customer Experience Team works collaboratively to serve our Customers; and therefore, the Technical Support Engineer will perform original correspondence and contact as well as serving as back-up for peers and teammates.
This position requires outstanding verbal and written Customer interaction with a friendly, positive attitude to internal and external customers.
Our Values :
We value dynamic, high-energy, highly interactive relationships which require excellent communication, collaboration, and multi-tasking skills, while simultaneously providing undivided attention to our Customers and their needs. In addition, we value individuals who want to grow in their skills and demonstrate self-initiative in our supportive and accountable environment. This position requires a high degree of accuracy and decision-making capabilities that must be both Customer-centric and in the Company's best interest.
Responsibilities :
- Provide technical product support via multiple mediums including, written communications, in person, telephone, fax, WebEx, Chat, and email. This includes explaining product application and product operation as well as troubleshooting.
- Perform technical product presentations and training events via webinars, at meter schools, seminars, and customer sites.
- Perform various technical writing tasks including operations manuals and new product specifications.
- Perform on-site product installations and customer product training.
- Assist in maintenance and tracking of the Marketing Demonstration Product account.
- Assist with Customer service activities including product proposals, quotations, order follow-up, etc.
- Know departmental software applications including RMAs and Order Entry and be able to use them, as needed.
- Effectively interface with Engineering, Production, Service and Production Labs, Accounting, Field Sales and Marketing personnel in order to service the Customer.
Education :
Bachelor of Science in electrical engineering (EE) or electrical engineering technology (EET) or a similar level of electronics / electrical training.
Experience :
Knowledge of :
Skilled at :
Desirable Qualifications :
Amiable to changing priorities and ability to multi-task, great attention to detail, excellence, integrity, collaborative, respectful, candor, loyalty, and passion for the company, its products and Customers, optimism, responsibility, and gratitude.
Salary : $60,000 - $75,000