Regional Manager

Avanath is proud to be named one of top property management companies to provide affordable housing for the work force. Cultivating the American Dream is the purpose that binds the Avanath team. At Avanath, every day is an opportunity to make a difference in someone's life. Whether it is helping residents call one of our communities home, providing excellence in customer service, or championing our workforce, we are committed to creating an unforgettable experience as a great place to live, work and be.

The Role

• The Regional Manager is given broad operating latitude and decision-making responsibility for the management of a significant real estate portfolio. This role impacts every Avanath team member working at a community assigned to the Regional Manager. This role supports our brand, helps build our reputation, focuses our efforts on consistent excellence and enhances the service we bring to our residents, guests, and communities. This role provides their expertise and management to the acquisition, due diligence, lease up, and capital improvements strategies in our management platform and overall property operations.
• The successful Regional Manager will contribute to the oversight of our systems, ensuring quality procedures and training in those procedures, with assistance from other corporate team members. Continual improvement in efficiency, technology, and support of our teams will be a key focus. The Regional Manager is a key contributor to fostering high company morale and must be a cheerleader for our success and potential.
• They must manage the properties for which responsible in the most profitable manner possible, with regard given to promoting business ethics and fairness in the exercise of rental and management practices. The Regional Manager creates the atmosphere necessary to support the greatest possible satisfaction and well-being of all people at the properties, including fellow team members, residents, consistent with the goals and objectives of the company.
• The Regional Manager must exhibit strong organizational skills, leadership, superior business judgment and management, an acute concern for customer satisfaction, and a strong sense of fairness and integrity.

The incumbent in this role must possess a high degree of professionalism and positive engagement for our residents and the workforce.

• An Aptitude for Connecting - Must possess a strong sense for creating a sense of community, as well as the drive to go the extra mile to create a positive experience for all residents and staff. Your success and purpose are driven by the relationships that you build within your communities including vendor partners, regulatory and social services partnerships. This Includes adopting a collaborative approach to create consistent favorable circumstances that foster success and effectiveness for the Organization and the communities.
• An Authentic Attitude - Consistently demonstrate an open and professional attitude and approach when accessing and resolving resident and staff concerns. This Includes, but Is not limited to, seeking resources throughout the organization via the organizations' support services and senior leadership.
• An Approach that is positive and Professional - Consistently demonstrate an approach of active listening and understand that your participation and support are integral to the success of Avanath, ensuring that each resident and staff feel seen, heard and valued as you and the staff work to resolve challenges.

• Must visit their communities no less than three times a week to ensure that the needs of communities are met. They ensure at this time that the Avanath standard for staff operations, resident engagement and business protocols are met in an effective and efficient manner.
• Assist in the development and execution of the region's operational budgets. Prepares and reviews monthly operating statements for accuracy, budgets to actual variances and bottom- line cash flow control.
• Work collaboratively with the asset management team to ensure positive performance to budget and prepare effective business cases for large variances not previously budgeted.
• Produces reports and monthly financials in an accurate and timely fashion and in alignment with Avanath’s operational protocol as established.
• Periodic compilations of traffic and marketing expenditures per lease, per traffic, etc., where applicable.
• Review and summarize market trends as contained in monthly market surveys. Continuously monitor the marketplace and document new projects pursuant to a standard competitive survey format.
• Review monthly operating results prepared by accounting, site teams, and asset management.
• Review and be prepared to explain approve monthly financial variances via the Community Operations call reports.
• Review and approve all monthly operating results prepared by accounting or site teams.
• Prepare periodic reports for specific owner clientele.
• Maximize the operating efficiency and financial performance of the Region by developing strategic plans for enhanced performance. This Includes but may not be limited to ensuring the communities are at max rents and/or Identify plans to ensure revenue projects and increased revenue.
• Review and limit revenue loss by their diligence in looking at operational metrics such as number of days vacant, delinquency reports, subsidy payments, etc.
• Assist in the development of the region’s collections and implement a system to achieve 0% rent delinquency.
• Work collaboratively with regional, asset management and corporate staff to oversee large capital projects and effectively communicate between multiple departments where applicable, including communication with the residents regarding any Impact to the community as well as promoting the positive changes upon completion.
• Assist the teams in preparing and submitting subsidy vouchers, where applicable.
• Work with property staff to ensure that all rent relief resources, payment requests and submissions are processed and received to reduce revenue loss.
• Participate In the due diligence process to Identify operational challenges and opportunities for operational efficiency and alignment with the Investment strategies outlined by the team.
• Work collaboratively with the Community Onboarding Manager to ensure a successful and efficient process for newly acquired assets.
• Review all communities and operational standards for opportunities that align with the Organization's vision of Lifestyles within reach. For example, are all health and matters Identified and managed properly, efficiently and with the appropriate sense of urgency.
  • Are the Fire Stops/Fire Outs Installed within the communities?
  • Are the cameras/surveillance systems operating as designed?
  • Is there appropriate lighting and controls within the community?
• Respond to any potential housing violations and liability concerns regarding the property in a prompt, transparent and effective manner by working with staff and support partners such as the compliance and regional teams.

• Responsible for managing several communities with a diverse workforce.
• Direct and support the personnel and performance of each community, coaching leaders and providing clear and concise feedback and direction, selection, and staffing decision-making.
• Work with and support all back office and corporate support functions which includes but is not limited to compliance, finance and accounting, asset management, capital projects and human resources.
• Assesses and completes the team’s performance on an annual basis.
• Recognizes opportunities for team development when there is performance based and cultural concerns.
• Challenges all team members to achieve higher levels of performance by establishing and communicating clear goals.
• Able to respond to any team member’s concern, maintenance condition, resident problem, breach of security, and/or emergency.

• Positive interaction and communication with residents regarding operational concerns, community initiatives and other community related subjects.
• Remain diligent with resident communications, calling back, answering inquiries, and managing their expectations as well as the business needs within the community.
• Refers residents as necessary to appropriate services and agencies which might be able to help as needed.
• Assist the team in creating and implementing systems that provide necessary services to residents, including immediate acknowledgement and prompt action to correct complaints.

• The incumbent in this is classified as essential staff and is expected to report to work and adhere to all safety and business protocols.
• Frequent sitting and walking
• Travel within the region and to other business offices and events via airline, trains and automobiles
• Repetitive use of computer, keyboard, mouse, and phone
• Reading, comprehending, writing, performing calculations, communicating verbally
• May work in an elevated site, may walk on uneven ground.
• Occasional squatting, bending neck/waist, twisting neck/waist, pushing, and pulling.

• 5 years of experience in community management position is highly desired.
• 7 years in multifamily experience highly desired, affordable housing experience preferred.
• Lease Up / New Development experience where required.
• Must possess intermediate skill level of the Microsoft Office Suite (Word, Excel, PowerPoint), property management systems, Internet, and email.
• Knowledge of LIHTC and Tax Credit/Bond/conventional qualifications preferred as it’s based on the needs of the region.
• Frequent travel within region as well as regional corporate and industry travel required.
• Training experience desired.
• Strong interpersonal skills as well as strong verbal and written communication skills required.
• Ability to interact effectively with residents, housing/tenant associations senior executives, business vendors, community team members and investor contacts as needed.
• Ability to work well under time and other constraints; must be adept at multi-tasking.
• Proof of Covid-19 Vaccination is required to be employed by Avanath.

How Avanath Supports You We know that our teams are the heart of our success and growth, and we are committed to showing our appreciation. We offer:

• Culture Built on Purpose and Core Values - A Commitment to Integrity, A Spirit of Caring, and A Focus on Continuous Improvement.
• Comprehensive Benefits – health, dental & vision, 401(k), personal time off, paid holidays and more!
• Growth that is based on achievement and an emphasis on promoting from within our ranks versus just external candidates
• Development – a commitment to creating opportunities to learn and expand your knowledge in the industry from online training platforms to training classes to one-on-one coaching

Diversity & Inclusion Avanath Capital is committed to fostering, cultivating and preserving a culture of diversity, equity and inclusion. Our human capital is the most valuable asset we have, and Diversity, equity, and inclusion (“DEI”) are at the very core of Avanath’s operating and investment philosophy. We believe that bringing together people with diverse thoughts, backgrounds, talents, and experiences at all levels of our organization, including the executive team, enables us to proactively and creatively achieve our mission to enable opportunities for hard-working American families. The collective sum of the individual differences, life experiences, knowledge, inventiveness, innovation, self-expression, unique capabilities and talent that our employees invest in their work represents a significant part our culture, our reputation and our achievements. We embrace and encourage our employees’ differences in age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique. Our organization’s diversity initiatives include—but are not limited to—our practices and policies on recruitment and selection; compensation and benefits; professional development and training; promotions; transfers; and the ongoing development of a work environment built on the premise of gender and diversity equity that encourages and enforces:

• Respectful communication and cooperation between all employees.
• Teamwork and employee participation, permitting the representation of all groups and employee perspectives.
• Work/life balance through flexible work schedules to accommodate employees’ varying needs.
• Employer and employee contributions to the communities we serve to promote a greater understanding and respect for the diversity.