What are the responsibilities and job description for the Analyst - Service Coordination position at Avangrid?
Job Title : Analyst - Service Coordination
Location : Portland, ME (Canco Road)
Work type : Office
Base Salary Range : $69,260 - $86,576
Job Summary
Responsible for monitoring, coordinating, and supporting all customer service requests. Ensures the delivery of superior customer service and accurate measurement of company goals versus achievements. Manages the workflow of the new service installations, service upgrades, and appointment scheduling and works directly with the Integrated Planning and Scheduling group to achieve high levels of customer satisfaction.
Responsibilities
Maintains a thorough knowledge of all company policies as they relate to the new service process, including but not limited to line extension policies, Field Operating Procedures, contractors' handbook, city, town, and state ordinances, MPUC rules and regulations and Distribution Standards. Acts as liaison for the Service Center between the Service Centers and the Customer Contact Center to enhance
communication and coordination of the new service process.
Interacts with internal and external customers including, but not limited to, contractors, electricians, customers, etc. regarding all aspects of the new service process, Responsible for monitoring the Customer Service Guarantee and Appointment process, including, but not limited to job workflow to remove barriers and / or roadblocks.
Takes the lead role for electric operations for all applicable
MPUC disputes and inquiries promptly and professionally.
Works with Energy Service Advisor, Customer Service Advisor and Line Supervisor with service-related issues.
Strives to deliver the level of customer service that our contractors, electricians and all other customers expect and deserve.
Participates in emergency storm restoration efforts.
Works to enhance the communication of policies and procedures to our contractors.
Education, Skills & Experience Required :
Bachelor's Degree in a related field is preferred.
Associate's Degree with a minimum of three years of relevant experience or High School / GED with a minimum of 5 years of relevant experience required.
Experience in Electric Operations or Customer Service.
Strong computer skills including Microsoft Office (PowerPoint, Excel, Word).
SAP Work Management.
Behavioral Competencies
- Develop self & others
- Empower to grow
- Collaborate and share
- Be a role model
- Focus to achieve results
- Be agile
Mobility Information
Please note that any applicant who is not a citizen of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country
AVANGRID's employment practices and policies are geared to hiring a diverse workforce and sustaining an inclusive culture. At AVANGRID we provide fair and equal employment and advancement opportunities for all employees and candidates regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status, disability, protected veteran status or any other status protected by federal, state, or local law.
If you are an individual with a disability or a disabled veteran who is unable to use our online tool to search for or to apply for jobs, you may request a reasonable accommodation by contacting our People and Organization department at careers@avangrid.com
Avangrid employees may be assigned a system emergency role and in the event of a system emergency, may be required to work outside of their regular schedule / job duties. This is applicable to employees that will work in Connecticut, Maine, Massachusetts, and New York within AVANGRD Network and Corporate functions. This does not include those that will work for Avangrid Renewables
Job Posting End Date :
February-16-2025PDN-9dfa8ea3-3963-4511-bda6-f2fbdaa484a5
Salary : $69,260 - $86,576