COLLECTOR I

POSITION PURPOSE

To effectively manage and control all areas of collection. The collector must be able to advise members of necessary actions and strategies for debt repayment. Performs duties in compliance with regulatory requirements including, but not limited to, the Bank Secrecy Act.

ESSENTIAL FUNCTIONS AND BASIC DUTIES

• Contacts member by telephone and mail to determine reason for default and, through consultation with member, take appropriate action to bring account current.

• Ensures all Keystone entries are logged in and follow up is conducted.

• Assigns repossessions to the Repossession Agent when it is deemed appropriate and it is determined it is the correct action.

• Ensures compliance with repossession and bankruptcy laws.

• Files bankruptcy claims and reaffirmation when appropriate.

• Collects on returned checks.

• Prepares and submits documents for Small Claims filing with the Court.

• Prepares and submits documents for Garnishments when necessary.

• Recommends closure of Line of Credit and VISA Credit cards when necessary.

• Skip trace members when required.

• Requests Gap cancellations when necessary.

• Prepares and submit extension/modification requests.

• Assigns accounts to Attorney to procure AEA’s collateral through court action.

• Responsible for complying with the Bank Secrecy Act policies and procedures, including attendance at annual training, as directed by the Bank Secrecy Act Officer.

• Works in the spirit of the credit union’s Vision, Pillars, and Team Organizing Principle both internally and externally.

• Perform other duties as assigned.

QUALIFICATIONS AND REQUIREMENTS

To perform this job satisfactorily, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

Education/Certification: High school education or equivalent is required.

Experience Required: Minimum one-year related experience required. Previous collection experience in Credit Union, other financial institution, or collection agency is helpful. Basic knowledge of collection regulations and laws is helpful. Ability to speak and understand Spanish is strong asset.

Required Knowledge: Knowledge of collection procedures and related laws and regulations. Understanding of Company policies. Familiar with default and enforcement clauses. Basic understanding of the U.S. Bankruptcy Code. Understanding of Small Claims Court system.

Skills/Abilities: Ability to operate a personal computer, including full working knowledge and ability to utilize the following software programs: Excel, Microsoft Word, and other data processing software. Strong interpersonal and communication skills required.