What are the responsibilities and job description for the Sales Coordinator position at Aventis Systems, Inc.?
Job Overview
Aventis Systems, Inc. has an immediate opening for a Sales Coordinator who will be responsible for assisting the direct sales team with establishing and building strong relationships with both current and prospective clients with the ultimate goal of identifying revenue opportunities. This individual should possess outstanding organization skills for prioritizing a heavy workload and exhibit strong attention to detail. Excellent written and verbal communication skills are a must, as are a strong phone demeanor and customer-centric approach. The selected candidate will be required to effectively articulate the Company’s value proposition as well as understand the Company’s product and services portfolio at a high level in order to increase market share and brand loyalty with both customers and prospects. S/he will need to be adept in engaging with accounts and delivering targeted, compelling messaging intended to garner interest in doing business with Aventis Systems on a long term basis. This is a non-commission based position.This is not a remote position. This individual will report to the Sales Team Lead.
Position Accountabilities
- 75% Inbound / Outbound Calls
- 15% Customer Service
- 5% Create Quotes & Reports
- 5% Other tasks as needed
Responsibilities
- Inbound / Outbound Calls
- Answer inbound calls and distribute, or handle as required
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- Hold intelligent and engaging conversations over the phone and via email.
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- Cold call into prospects generated by a variety of outside sources
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- Assist with Live Chat requests as required.
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- Perform follow-up calls for in-progress opportunities.
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- Contact customers regarding upcoming warranty and software expirations
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- Contact customers and prospects regarding marketing campaign activities
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- Follow-up on inbound leads and identify qualified opportunities providing appropriate levels of information at the right time for interested prospects.
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- Meet or exceed monthly and quarterly outbound activity metrics objectives
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- Engage current customers to expand awareness, educate, ask for referrals, identify new opportunities, and develop account intelligence including new solution areas.
- Customer Service
- Effectively manage and appropriately route any customer issues to sales management, customer service, or technical support
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- Effectively handle lower priority direct sale customer service requests
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- Perform post-sale follow-up with direct customers regarding their purchase and delivery experience. Submit for Feefo surveys as applicable.
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- Perform a post-sale follow-up with third party channel customers regarding their purchase and delivery experience. Submit for Feefo Trustpilot surveys as applicable.
- Create Quotes and Reports
- Log all customer information and interaction in the Company’s CRM tool
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- Accurately track all appointment and opportunity identification information
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- Accurately track all outbound activity metric information
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- Create quotes as assigned by Sales Leader
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- Create and update Salesforce and QuickBooks records as requested
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- Ensure successful follow-through of the sales cycle by maintaining accurate activity and lead qualification information in Salesforce.
- Other Tasks As Needed
- Maintain knowledge of the Company’s products and services in order to articulate potential solutions tailored to each customer’s needs
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- Consistently improve product knowledge through self-study and training sessions
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- Understand industry trends and challenges within the computer hardware and software industries
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- Effectively partner and work across the Marketing, Operations, CS/TS teams as requested.
Required Qualifications
- High School or equivalent, Associates Degree preferred.
- 1-3 years of B2B direct sales/sales development experience
- 1-3 years of establishing relationships and selling over the phone - Inside Sales
- 1-3 years of CRM experience, Salesforce preferred
- High level of proficiency using tools to include QuickBooks, LinkedIn, Google G-Suite, and/or Microsoft Office
- Experience working in and with small businesses
- Proven ability to connect with key account influencers and decision-makers
- Outstanding organizational abilities
- Polished level of interpersonal and verbal communication skills
- Strong phone demeanor
- Persuasive and professional
- Positive can-do attitude
- Self-starter with strong attention to detail
- High sense of urgency and ability to work under pressure
- Demonstrated writing and proofreading abilities
- Strong analytical and research skills
- Goal-oriented, strive for continual improvement
- Ability to exhibit accurate and complete job knowledge
- This is not a remote position
- This is a non-commission based position.
Preferred Qualifications
- Technology sales and sales development experience
- Relevant product and industry knowledge
Work Environment:
- General office environment - this is not a remote position
- Monday - Friday - 9 am - 6 pm work schedule
Benefits/Perks
- Full-time employees are eligible to elect medical, dental, and vision insurance
- Unlimited Time Off (PTO)
- Student Debt Relief Program
- Fitness Program
- Child Care Expense Relief Program
- Cell Phone Plan
Sales Coordinator
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