What are the responsibilities and job description for the Hotel Front Desk Agent position at Avenue of the Arts Hotel Costa Mesa?
Job Description
- Checking guests in and out of the hotel in an efficient, courteous and professional manner
- Ensuring that special requests are noted and fulfilled
- Communicating with all departments regarding in house VIPs and any special requests/needs
- Promoting and selling special hotel programs, special rate packages and upgrades when appropriate
- Interacting with team members in a professional manner, assisting other departments with necessary information
- Answering the telephone in a professional manner and assisting guests with any questions, directions, etc.
- Managing and resolving guest complaints and compliments in a professional and courteous manner
- Listening and responding to guest inquiries using a positive, clear speaking voice
- Maintaining an up to date working knowledge of all property amenities as well as any special events
- High school degree or equivalent
- Strong computer skills
- Pleasant telephone demeanor
- Opera experience preferred
- Ability to handle stressful situations in a calm, professional manner
- Must have the ability to communicate clearly and directly with guests using a positive, clear speaking voice
- Must have the ability to work a varied schedule that may include evenings, weekends, and holidays
Physical Requirements
- Ability to stand for entire shift
- Ability to type, standing upright for entire shift.
- Heavy work- Exerting up to 100 lbs of force occasionally, and/or 50 lbs of force frequently and/or up to 20 lbs of force constantly to lift, carry, push, pull, or otherwise move objects
- Must arrive to work well groomed, with pristine hygiene, and professional attire
Mental Requirements
- Must be able to convey information and ideas clearly
- Must be able to evaluate and select among alternative courses of action quickly and accurately
- Must work well in stressful, high pressure situations
- Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary
- Must be at listening to, understanding, and clarifying issues raised by co-workers and guests
- Must be able to work and understand financial information and data, and basic arithmetic functions
- Must maintain composure and objectivity under pressure
Job Type: Full-time
Pay: $20.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Weekends as needed
Work Location: In person
Salary : $20