Treatment Coordinator

We are looking for a Full-Time Orthodontic Treatment Coordinator approximately 32-40 hours/week. The successful applicant must be a self-motivated, organized, detail oriented, caring, and compassionate individual to connect with team members, parents and patients. It’s also important that this person possess a positive attitude with professional commitment and is friendly and outgoing in a team-oriented environment.

Requirements:

• Must be computer proficient and learn new software easily
• Proactive self starter
• High level of organization and attention to detail
• Excellent communication and customer service skills
• Availability to work during applicable business hours
• Willingness to be cross-trained in other areas (ex: scheduling, hospitality, administration, etc)

Position Outcomes Expectations

• Greet, host and onboard all new patients
• Partner with Dr. Foltz to coordinate patient treatment plans and payment plans
• Work with patients to overcome barriers hindering treatment
• Present treatment fees and start treatment contracts with patients (consent forms, direct billing for insurance and financial agreements)
• Help patients understand orthodontic insurance coverage if applicable
• Verify insurance coverage and benefits
• Address patient questions and concerns about financial contracts and treatment options
• Maintain relationships with patients that have not started treatment. This includes, but is not limited to, postcards, phone calls, text messages and emails
• Set and track monthly and yearly goals for treatment acceptance
• Review financial reports
• Be available to help and assist the rest of the team with answering phones

Qualifications and Skills

• High School diploma required
• Bachelor’s degree preferred, but not required
• Previous experience with customer service required
• Previous sales experience preferred, and not required but not required

This position offers:

• State of the art office in a great part of town
• Culture-focused leadership
• Full-time hours
• Pay based on experience
• Monthly incentives based on performance
• Professional development opportunities
• Work-life balance

Benefits:

• Vacation Pay
• Sick Days
• Performance-based incentives/bonuses
• Health insurance
• Access to a financial advisor

Job Type: Full-time

Pay: $20.00 - $25.00 per hour

Expected hours: 32 – 39 per week

Benefits:

• Bereavement leave
• Paid sick time
• Paid time off

Healthcare setting:

• Dental office

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• Customer service: 1 year (Preferred)
• Computer skills: 1 year (Preferred)