Senior Vice President, Operations | Multifamily

Avenue5 is growing, and we are in search of a senior vice president, operations to join our dynamic team of Fivers!

About Us

We are a vibrant third-party multifamily property management firm with locations across the United States. We are proud of our vibrant, inclusive, make-it-happen culture, where we:

• Listen to our associates, recognize them, and give them room to grow

• Invest in our associates to help them become the best version of themselves

• Approach every important decision with our associates in mind

• Celebrate our associates’ successes and encourage them to raise the bar even higher

Summary of Responsibilities

The senior vice president, operations is responsible for oversight of the property and corporate regional operations of multiple regions. This position creates strategy for growth at all properties within the assigned region(s). Additionally, the senior vice president, operations leads strategic plans and quarterly and annual business reviews with the client to maintain a strong business partnership. This role also creates analysis of client’s results and performance to target where Avenue5 products and services are most valuable to the client.

Primary Responsibilities and Objectives

• Provide leadership and direction to regional leaders, corporate and property associates and assist with any associate, payroll, accounting, information systems, legal, and risk management issues

• Lead the annual budget, business planning, variance reporting and reforecasting processes through the year for corporate departments and properties

• Understand the client and company’s business objectives to ensure maximization of client accounts

• Serve as a member of the Avenue5 corporate senior leadership team and strategic business partner responsible for revenue growth to existing and large complex clients and partners in the region

• Participate in setting long and short-term objectives for the company including strategic plans for operations and personnel

• Run corporate regional offices to ensure outstanding staff members are hired, maximum utilization of personnel and effective use of resources

• Monitor resident satisfaction and retention and other key performance indicators

• Arbitrate and resolve escalated issues

• Understand the market landscape including pricing trends, competitor strengths and weaknesses, client requirements, new and emerging trends, and real estate management strategies

• Establish, implement, and manage strategic plans for the pursuit of new business

• Responsible to achieve growth and operational KPIs for named portfolio clients as well as corporate regional departments

• Serve as the strategic leader for all aspects of the relationship with the client including communications, planning, education, problem resolution, and others

• Provide subject matter expertise to clients to ensure product utilization is optimal

• Maintain an expert knowledge of features, functionality, and benefits for all Avenue5 products and services

• Oversee presentations for quarterly business reviews and strategic plans

• Assess revenue and profit potential for all properties for portfolio clients

• Participate in special company and industry events and conferences to support client development 

• Lead quarterly and annual business reviews with client and other client meetings as requested

• Collaborate with internal Avenue5 leaders, teams, and associates

• Visit properties and regional offices on a regular basis

Education and Experience

• High school diploma is required. Bachelor’s degree is preferred.

• A minimum of ten years of experience in the third-party property management industry is required

• A minimum of five years of experience successfully managing multiple properties

• CPM certification is preferred.

Skills and Requirements

• Demonstrated experience in managing, expanding, and developing relationships with clients at a senior level

• Demonstrated strength is recruiting, hiring, developing, and growing top talent

• Strong understanding of property management industry trends, issues, and emerging technology

• Track record of accomplishments and high-impact results

• Outstanding communication and presentation skills including public speaking

• Ability to understand financial statements, such as profit and loss statements, general ledgers, and budgets, etc.

• Participation in industry groups is preferred

• Demonstrated ability to prioritize and allocate resources in a dynamic, execution-oriented manner

• Strong organization skills, detail orientation, initiative, decision making, and sense of urgency

• Ability to work at both the strategic and tactical levels

• Ability to frequently travel including overnight

Scheduling

• Required to maintain a regular schedule which may also require working outside of regular schedule, weekends, and non-traditional holidays

• Ability to travel (including overnight) up to 50%

Diversity

Diversity creates a healthier atmosphere: Avenue5 is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.